Stacey Moorman Cemap Email & Phone Number

With over 20 years of experience in the mortgage and finance industry, I am passionate about delivering excellent customer outcomes and ensuring compliance with regulatory standards. As a Customer Assurance and Complaints Officer at The Cambridge Building Society, I work with a team members to investigate, resolve, and report on customer complaints across various products and channels. I also liaise with internal and external stakeholders, provide feedback and training to staff, and present findings and recommendations to senior management. I have successfully completed multiple certifications in business analysis, problem solving, and troubleshooting, as well as a Certificate in Mortgage Advice and Practice. My core competencies include quality assurance, product complaints, presentation skills, communication skills, and attention to detail. I am motivated by the mission of The Cambridge Building Society to provide affordable and accessible financial services to the local community, and I strive to uphold its values of trust, integrity, and innovation. I am eager to apply my skills and expertise to support the organization's vision and goals, and to contribute to its ongoing growth and success.

Listed skills include Customer Experience, Presentation Skills, Financial Advisory, Independent Financial Advice, and 44 others.

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  Bottisham Village College