Stacey Murphy Email & Phone Number

British Columbia, Canada

• Provide leadership and direction to the Sales organization with regard to eCommerce capabilities and opportunities to increase customer channel adoption • Meet with customers on a regular basis to drive eCommerce conversion and penetration within new and existing eCommerce accounts.• Perform customer demonstrations & training, and assisting sellers with sales calls, customer implementations, and other support as required. In conjunction with eCommerce and Sales leadership, establish and create plans for eCommerce account penetration strategies and sales goals. • Participate in regional and company meetings to keep key stakeholders apprised of sales target performance. Create plans and drive for improved seller confidence and expertise in providing eCommerce solutions to customers. This includes current solutions such as acklandsgrainger.com, Order Management Solutions, and Integrated eCommerce, as well as new capabilities and enhancements as developed.• Perform customer needs analysis and solution optimization to source and qualify new Integrated (EDI, XML, Punchout, PDF conversion) opportunities • Strategically monitor sales of assigned region accounts and sellers within defined territory with the goal of driving business to our eCommerce platforms by regularly generating utilization reports and communicating results across the region. • Work as a liaison between the eCommerce department, Sales and customers to communicate key website enhancements, eCommerce marketing initiatives and future developments. Monitor, track and communicate results and effectiveness of programs within the regions.

Burnaby

• Managed an account portfolio of approximately 75 medium to large size customers, including National Accounts. • Developed sales plans that effectively market Acklands Grainger’s value proposition to customers and drive profitable sales growth.• Utilized Professional Selling Skills (PSS) to understand customer needs and present cost effective solutions which increase customer spend loyalty, share of wallet and retention.• Achieved 104% to sales target in Q1 & Q2 of 2016.• Achieved 107% to sales target in 2015; which included $370,000 in share of wallet sales growth and the Q1 Account Manager Merit Award for the Greater Vancouver Area• Successfully engaged internal resources, coordinated external vendors and managed customer stakeholders to close a highly technical project sale of $1.3M of confined space equipment – including gas detection, fall protection and supplied air. (2015)• Demonstrated significant success selling eCommerce solutions – Achieved 1st place in BC (6th place overall) in the eCommerce eWards Contest in 2014 and increased eCommerce sales an additional 60% in 2015.

• Supported and managed the company’s existing corporate customer base to ensure client satisfaction, long term relationships and sales maximization.• Generated new business through customer referrals, marketing strategies and prospecting.• Developed a customer contact plan and manage the contact database system to ensure accurate documentation of all sales calls and client/ prospect interactions.• Developed marketing strategies to target prospective clients.• Prepared and conducted sales presentations to prospective clients to explain the expertise, value and benefits of our preventative maintenance carpet cleaning programs.• Tracked sales and generated sales reports to present to the franchise owner.• Managed employees that included operations and cleaning technician personnel.• Required exceptional sales and customer service skills with excellent time management and multi tasking capabilities.

Burnaby

• Managed a portfolio of accounts that included JPL’s largest corporate fleet within BC.• Developed strong relationships with key contacts within all assigned corporate accounts.• Maintained regular contact with key personnel to ensure a multilevel relationship existed. • Formalized and executed a plan to maximize all business within our existing customer base.• Assisted in the completion of selector lists, proposals and fleet reviews for clients as required and requested.• Excellent working knowledge of all aspects of fleet management – vehicle acquisition, life cycle analysis, JPL service card programs and vehicle remarketing.• Strong administrative skills, interpersonal skills, positive, enthusiastic helpful attitude, team player, customer focused, time management skills.Client Services Representative/ Assistant Account Manager• Provided day to day support for all customers and members of the sales team.• Provided superior customer service by responding to customer requests for information in a timely and effective manner.• Maintained ongoing communication with clients regarding lease documentation, licensing, insurance and all other servicing requirements.• Developed new systems for improving the efficiency and effectiveness of all work and paper flow within the office.• Meticulously audited lease documentation to ensure accuracy and completeness.

Langley

• Successfully completed 13 week RBS (Results Based Sales) training program.• Responsible for managing a sales territory of 1500 prospects.• Obtained appointments with prospects through referrals, phone blocking and cold calling• Conducted sales presentations explaining the benefits of a uniform rental program and the value of Cintas.• Performed all administrative functions for the territory including maintaining the TMS (territory management system).

London, United Kingdom

• Updated and maintained the CMS (cost management system) database, which included the management of timesheets, allocation of job numbers, processing of job related costs and creation of costs and billings reports.• Responsible for administering and managing the accounts payables and accounts receivables systems.• Performed the monthly bank account reconciliation.• Created and produced monthly sales invoices.• Involved the continual communication and coordination with all members of staff (management and engineers) in order to obtain the required information.

Langley, Bc

• Managed full time employees plus assets valued at approximately $1.5 million.• Consistently led IPC (income per car) sales figures for the province.• Effectively developed sales and marketing techniques to differentiate our service from our numerous competitors.• Marketed and built relationships within the community to encourage branch fleet growth.• Managed profit performance of branch through control of costs and expenditures and generation of income.• Collected accounts receivables and administered accounts payables for the branch.• Trained and developed staff for eligibility for promotion.• Handled customer inquiries and reservations while providing a superior level of customer service.