Responsible for client communication, conflict resolution, and compliance. Collaborate with Police and Fire Departments nationwide to identify customer needs and develop purchasing plan. Work with Area Sales Manager to prepare and present sales quotes. Responsible for accurate data entry of sales order, coordination with distribution centers to ensure product availability, work with shipping vendor to meet delivery timelines and ensure… Show more Responsible for client communication, conflict resolution, and compliance. Collaborate with Police and Fire Departments nationwide to identify customer needs and develop purchasing plan. Work with Area Sales Manager to prepare and present sales quotes. Responsible for accurate data entry of sales order, coordination with distribution centers to ensure product availability, work with shipping vendor to meet delivery timelines and ensure overall accurate processing of order. Ensure that client issues are managed in a timely and efficient manner in order to exceed customer expectations. Provide "first class" customer service to client base by implementing a product training class to new customers and offering program assistance in warranty or repair concerns. Manage overall sales and service process to achieve and maintain customer satisfaction. Participated in product training in order to gain full understanding of product functions and abilities. Proven customer service skills that result in strong and loyal client relationships. Show less