Client service and business management professional with 20+ years of experience. I thrive on getting things done, from managing and mentoring a team, to ensuring processes and places run smoothly, to envisioning and executing great events; all with the goal of providing an exceptional client or employee experience. - Investor services / hedge fund operations - Planning client events- Facilities management- Human resources functions, employee onboarding, culture ambassador- Creation of company protocols, processes and procedures-Overseeing administrative teams and functions-Responding to client requests-Implement and carry out employee review processI gain a deep satisfaction from seeing clients happy and from seeing growth in my team members. I believe those two things go hand in hand. When a team is properly mentored and trained, we can all work toward the common goal of excellent client service, regardless of industry. Whether it be day to day client requests, event planning, or business management, the end goal of client satisfaction can be achieved with a clear goal and cohesive strategy.