Colorwave is a non-profit focused on reducing social capital gaps in America’s innovation economy by connecting underrepresented professionals to meaningful career opportunities across the venture-backed ecosystem. • Selected as 1 of 60 fellows in the program's most competitive selection process (15% acceptance rate) to participate in 7-week virtual fellowship, designed to foster community, learning, and connections supporting underrepresented professionals with opportunities at high-growth startups

10X Health is a wellness-tech startup offering elective therapies and supplements across 47 locations worldwide• Advises and advocates for customers, resolving 40+ customer inquiries and escalations daily overphone and email, driving efficiencies, and reducing department response times with a 90% resolve rate.• Works with cross-functional teams and serves as senior escalation lead, researching and investigatingrisks and dependencies while proactively communicating and managing time-sensitive requests.• Shares insights to internal stakeholders in Sales, Marketing, and Business Operations from customerfeedback, suggesting recommendations to cut costs, drive revenue, and increase client satisfaction

Anthology provides software solutions for higher-ed institutions to manage student lifecycle processes• Developed in-depth knowledge of five key products and led presentations to central stakeholders• Collaborated with marketing, solutions engineers, and customer success managers to manage a sales pipeline of approximately 100 institutional decision-makers

Flatiron School is an ed-tech company providing technical coding boot camp training to 20,0000+ graduates. • Managed top-of-funnel sales cycle, focused on accelerating warm prospects through pipeline fromassessment to admission review; engaged 100+ prospects daily across multiple digital channels.• Leveraged Salesforce to streamline and enhance efficiencies with lead tracking, sales outreach, andstudent relationship management; consistently achieved monthly targets, driving 30+ enrollments/mo.

2U, Inc. delivers online degree & non-degree programs to students globally with $500M+ in annual revenue. • Owned full sales cycle support from prospecting to post-sales integration, enrollment, and customersuccess across an avg. 2-week sales cycle per student; generated ~$446k in revenue across 35 enrolled.• Worked closely with customers to understand their unique needs, utilized TalkDesk and Salesforce toprospect 100+ warm leads daily, consistently outperforming sales goals within 60 days of hire.

• Built a Giving Circle focusing on raising $1000 per quarter to organizations dedicated to providing mental health and self-care services to Black women • Developed a community of active leaders focused on giving back and increasing their philanthropic output • Provided web development feedback and attended sprint planning meetings to map out company goals

• Greeted 100 patrons a day and welcomed them into the North Miami T.J. Maxx Branch • Rearranged items on racks and shelves while simultaneously being on call to ring up customer purchases at cashier stations • Worked to clean the store and oversee fitting rooms where applicable

• Assisted the Chief Operating Officer with heath administrative tasks including email distribution,application forms, and patient communication.• Served as the day of customer service coordinator for the 14th Annual Sickle Cell Disease Research and Educational Symposium • Utilized services such as Mail Chimp and WooCommerce to communicate with patients and clients of the FSCDR