Director Of Support Services
CurrentOversee team of reporting analysts, support staff and System administrator. Research, implement, and manage vendors. Develop and implement reporting and tracking to ensure client’s service level agreements are met, work with operations team to implement new processes for improved efficiency, Monitor, troubleshoot and maintain system performance and outages. Troubleshoot and resolve escalated issues from C Suite group, clients and team. Reconcile client HIM system to internal workflow system. · •Troubleshoot and resolve escalated issues from C Suite group, clients and team. •Reconcile client HIM system to internal workflow system. •Implemented Noble telephony system •Manage system analyst(s) for 4 workflow systems, Artiva Healthcare, CUBS, Artiva FACS, and over 1,000 files per day •Manage lockbox with a 98% accuracy •Monitor file processing of over 1,000 files per day •Implement processes to accommodate each client’s specific needs resulting in increased efficiency and patient transparency •Identify gaps in processes both internally and for clients. Create and test workflows that resolve gaps and automate processes •Managed 200+ interfaces •Developed and mentored offshore team to reduce domestic workload
