Stacey Roberts Email & Phone Number

Puyallup, WA

• Oversee team of reporting analysts, support staff and System administrator. Research, implement, and manage vendors. Develop and implement reporting and tracking to ensure client’s service level agreements are met.
• Troubleshoot and resolve escalated issues from C Suite group, clients and team.
• Reconcile client HIM system to internal workflow system.
• Implemented Noble telephony system
• Manage system analyst(s) for 4 workflow systems, Artiva Healthcare, CUBS, Artiva FACS, and over 1,000 files per day
• Manage lockbox with a 98% accuracy

Puyallup, WA

• Team with oversight of 46 healthcare facilities and 70 affiliated physician clinics
• Developed and implemented quality assurance reporting and tracking, ensuring client Service Level Agreement (SLA) were being met. Accuracy?
• Developed workflow strategies and programming to automate bad debt placements reducing workload by 1 FTE

• Directed operations for Kent, WA Regional Office and Bangalore, India location consisting of 200 FTE's.
• Managed $25M budget and forecasting for 50 hospitals.
• Directed call center operations that produced 70K inbound and 400K outbound calls monthly.
• Monthly participation in CFO and Director meetings with clients to create action plans for resolving issues.
• Implemented business process optimization initiatives to ensure compliancy with client SLA's assessed operational needs from business units, developed functional unit specifications and created customized solutions.
• Automated previously manual, time-consuming processes to drive gains in data tracking accuracy, work group efficiency and profitability

Analyzing projects with marginal profit margins for unnecessary costs or processe, i.e. staffing, postage, etc.

Renton, WA

• Streamlined workflows for process efficiencies – talk times were excessively long, reviewed and developed mentoring program to assist representatives with long talk times to decrease talk time by 2 minutes
• Increased cash by $2M within the first 90 days, exceeding company goals for cash

Accounting And Finance

Education record