• Developed and executed Revenue Cycle turnaround strategy that reduced Days of Sale Outstanding, A/R balance, and billing lag by 50% while maintaining administrative write-offs below 3%• Led root cause issue resolution that drove $1M in incremental net revenue• Created comprehensive Payer Strategy to improve payer engagement and in-network status by 30%• Oversaw team of ten internal and external resources and drove efforts to standardize workflows, improve efficiency, and increase communication and collaboration with critical partner teams

• Defined multi-year strategic roadmap focused on improving patient outcomes and maximizing total cost of care reduction; created clear patient growth channels within palliative service line that enabled a 30% increase in annual enrollment• Assumed accountability for BCBSMN’s Blaze joint venture with North Memorial Health, improving collaboration and strategic focus• Oversaw $40M divisional budget and ensured team of over 80 associates came in below target, while also achieving $3M in administrative cost reductions • Served as chief of staff to Chief Strategy Officer, assisting with Board and Executive level communication and messaging• Functioned as primary resource for strategic planning needs across the Enterprise, assisting Operations, Medical Management, and Commercial and Government Markets to develop actionable roadmaps in order to achieve critical objectives

• Developed overall strategy for Village Medical primary care clinics, including roadmap for service line definition, initial market entry, and long-term growth• Led cross-functional efforts across corporate and market-level partner teams to successfully launch first five Village Medical clinics co-located at Walgreens; strength of Walgreens relationship and overall clinic performance led to $1B investment by Walgreens to expand Village Medical partnership to 500 locations nationally over five years• Directed efforts and facilitated cross-functional partnership and communication across 16 internal workstreams in order to execute on Village Medical development, launch, growth, and strategic objectives• Served as primary liaison with both Walgreens leadership and project management staff to address partnership goals and ensure all critical milestones were met

• Provided launch support for three de novo VillageMD markets, including initiating physician recruitment activities while successfully onboarding and developing market-level Business Development teams; exceeded first year physician recruitment goal by 20%• Created comprehensive Business Development processes and tools to optimize physician recruitment operations across eight markets and over 20 team members

• Oversaw resolution of $250M in outstanding pharmacy receivable following CVS’ acquisition of Target pharmacies; successfully relieved A/R two months ahead of schedule• Assumed responsibility for all Managed Care teams, including Operations, Contracting, and Finance, following leadership consolidation• Developed business case for permanent Audit and Recovery team; successfully built new team that drove over $27M in incremental sales and margin in first year, exceeding goal by $11M• Served as primary representative for Merchandising business requirements during selection and implementation of new Pharmacy Financial Management system• Served as functional lead and project manager for all Third-Party Accounting transition activities related to CVSconversion, partnering closely with CVS leadership to create and execute detailed transition and contingency plans• Developed and implemented Revenue Cycle Optimization strategy, integrating and prioritizing Pharmacy Financial Management system insights into workflow and updating key stakeholders on operational and financial progress• Mentored and developed team members successfully by creating onboarding materials, providing timely coaching and feedback, and completing talent planning; supported team through career transition following CVS acquisition

• Leveraged previous Fairview Health experience to quickly identify financial opportunity, build on client executive relationships, and actively participate in additional sales opportunities throughout the health system• Partnered with Health Information Management leadership to successfully manage electronic medical recordconversion and prioritize workflow to maintain reasonable coding backlog• Led internal efforts to identify and resolve claim-level opportunity for additional follow-up and reimbursement• Managed design, creation, and implementation of self-pay screening process that drove a $1.5M annual increase in net patient service revenue

• Played a key role in conversion of benchmarking database from Microsoft Access to SQL platform; led requirements development and ensured appropriate functionality and user interface• Evaluated assessment status, prioritized risks, created and monitored contingency plans, assessed completion and quality of client deliverables, and communicated all relevant information to stakeholders in a timely manner• Led onsite assessment team of up to twelve consultants; coordinated onsite activities, including data collection, processes documentation, identification of opportunities, and benefit quantification for use in sales process• Served as lead for benchmarking and audit efforts, with outputs that directly impacted benefit calculations