-Senior Trainer for the 6th Largest Property Management Company in the US.-Led a team of 15 employees overseeing the day-to-day operations and responsibilities of developing and delivering training content for 3500 employees across 241 assets in 15 states. -Developed instructor-led trainings, job aids, microlearning videos, etc. to create skill badges and curriculum for respective verticals.-Responsible for leading intake/discovery meetings with manager and subject matter experts as needed; worked with instructional designer to determine a scalable training solution. -Supported change management and communication steps for rollouts of new training initiatives.-Executed cross-training plans (e.g., training Regional Managers how to facilitate a Dealing with Upset Residents course).-Provided on-site training support for transitions and new training program launches.-Facilitated instructor-led courses as needed, both virtually and on-site.-Leveraged reporting tools to evaluate compliance and training effectiveness.-Collaborated across multiple departments including Recruiting, Onboarding, Performance, Strategy, and HR to develop a comprehensive 90-day onboarding program to set up associates for success.-Sourced several Applicant-Tracking and Employee Assessment products to identify the best option for the company. -Organized and vetted 16 different LMS products through a deep-dive RFP process to identify the best option for the company.   -Communicated analysis of training effectiveness with stakeholders as needed.

• Responsible for overall account management of 8 third party assets including 2 transition/renovation sites and one lease up. • Provided leadership, guidance and support to 20+ associates and 6 ownership groups. • Achieved over 20% rent growth year over year at 2 assets through aggressive rent and renewal increases. • Achieved over 10% increase to NOI by increasing overall revenue and significantly reducing expenses year over year. • Responsible for producing monthly draw requests, monthly ownership financial packages, bi-weekly and weekly performance reports to 6 different ownership groups.

• Assisted in launching the management division of Wood Partners Development from startup. • Founding member of Wood Residential Services. Built the company from 435 units in 2011 to over 20K units in 2020, while orchestrating the successful lease up and disposition of 37 additional assets during that same timeframe. • Created all curriculum, both technical and operational from scratch, and built out the LMS platform in order to offer a blended learning environment while tracking associate progress and performance. • Built a comprehensive onboarding and nationwide mentor program which addressed the needs of growing WRS at record pace while reducing overhead expense. The mentor program allowed us to provide field training when our department of six would have otherwise been unavailable. • Onboarded over 800 associates in nine years while creating top notch brand awareness across 17 regions. • Beta tested and implemented 60+ technical systems over nine years including property management software, lead management, online leasing, portal services, accounting, human resources, LMS, Intranet and internal CRM services and cybersecurity training. Created websites using the latest SEO/SEM and responsive technologies. • Developed a learning needs analysis tool to integrate needed lessons into curriculum design and development.

-Responsible for day to day operations of 3,221 apartment homes in San Francisco, rent controlled environment. -Directed sales and marketing initiatives for the 2nd largest apartment asset on the west coast, while managing multiple sites, and maintaining positive NOI growth during 2008. -Improved total portfolio NOI growth by 1.2 million dollars over same store 2007 numbers. -Managed, motivated and supported a team of 40+ operational associates, as well as 96 Union related maintenance associates. -Created, trained and implemented a Resident Relations Call Center consisting of 26 employees. CSR associates located at 16 different locations nationwide fielded incoming calls from property residents, vendors, investors and prospective sales clients. -Average incoming call volume was 12,000 calls per week. -Was recognized for innovation in traffic generation and marketing tactics by resourcing media partners such as radio, television, print and online which resulted in over 700+ leases in 3 months at Parkmerced.

-Responsible for sales and management training of approximately 600 associates in 7 states.-Implemented a National training program built on the basic foundation of sales and business management. -Responsible for the design, manufacture, and facilitation of all class material along with the support of 7 Regional Training Directors. -Implemented a National shopping report program from which Alliance was ranked and benchmarked against the performance of other national property management companies. -Instrumental in providing proper training to improve the overall shop performance score for the company from 82.9% to 88.6% within one year. This was accomplished through strong leadership, a defined focus on sales and customer service, and continuous motivational improvements to keep associates focused on achieving this goal. -Improved class attendance to Alliance ACE academy courses by 63% between June 2007 and May 2008.-Implemented a new level of elective training courses to ACE academy focused on helping associates achieve their personal and professional best.

-Responsible for sales and management training of approximately 450 associates in 7 states from 1999 to 2006.-Most recently was responsible for the complete integration of the Southern California market, including a 19 property portfolio, to Gables policies, programs and systems.-The integration and acquisition of these properties included leading and training over 100 associates, during the challenging transition process from the previous management company to Gables programs-Assisted in the development of Gables University core curriculum courses including Marketing, Sales, and Management Operations.-Responsible for pioneering and overseeing the Gables Residential Summer Intern program.-Responsible for monitoring and management of Gables Mystery Shopping Program. Successfully secured the #1 ranking on the Multi-Family Housing Benchmark report, 7 out of 10 quarters from 2003 to 2006. -During the 4th quarter 2006, my team was instrumental in securing the highest benchmark average in the history of the Ellis report. -Managed a staff of two other Training Managers in Texas locations by providing leadership, support, and direction, to help enhance their career opportunities.

-Motivated and managed a team of ten to become one of the leading residential properties in the PRI portfolio.-Awarded Property Manager of the Year in 1999 by exceeding budgeted NOI by over 6% and increasing rents 6.2%.-Maintained a 72% renewal ratio while increasing renewal rates by 6.8%.-Guided the leasing staff to maintain 35% closing ratio and 96.8% average occupancy by coaching them in aggressive closing and sales techniques.-Successfully completed the REIT property lease up in less than ten months.-Implemented various new marketing ideas, which increased prospect traffic by 23%.-Developed the FINO dollars bonus program, which encouraged leasing associates to achieve maximum productivity and team success.-Met with property owners and developers on a weekly basis to evaluate property progress and recommend new leasing strategies-Achieved 7% NOI growth; Improved property value by overseeing several capital projects including exterior painting.-Attained complete knowledge of the Rent Roll software program and helped to support three sister properties.-Trained and promoted two leasing associates to assistant manager roles.