Stacey Soh Email & Phone Number

I believe that Customer Service is the forefront of any business! With good customer service, we can create and enforce a positive brand image for the business, ensuring the longevity of the business. Hence, with this believe and passion, I have since been in the Customer Service Function and am looking to further my profession and career in this field.My professional capability in Customer Service includes more than 20 years of experience in the government sector, handling high volume calls on a daily basis. As part of the customer service management, I oversaw a team in manpower scheduling, performance management, and KPI setting. Moreover, I have been appointed as the main branch coach overseeing the training and development of all customer service staff in the branch. My area of expertise includes:★ Customer Service Training and Development★ Customer Service Auditing ★ Customer Service KPI ManagementMy skills includes:Customer Service Skills -Customer Service Operations Management | Customer Service Team Management | Issue De-escalation | Service AuditingSoft Skills - Adaptive | Empathy | Effective Communication | Motivating Leadership | OrganizedFeel free to contact me to discuss how I am able to bring the customer service needs of your companies to the next level.