• Understand and complete vendor submissions and reimbursements. • Complete market rent analysis, lease preparation and execution. • Work with local governments, code officers and housing authorities to resolve code compliance issues and update new owner information. • Perform due diligence on a multitude of properties. • Work with and schedule inspections with code enforcement officers, residents and housing authorities. • Process data using Equator, Propertyware, Focus, FotoNotes and other property management software. • Review quality and timelines of all work from field personnel, including inspections, photo attachments, repairs and maintenance. • Build positive relationships with all vendors and tenants. • Solicit bids when required and oversee projects until completion. • Provide a professional telephony service.• Provide out of hours service and deal with emergency calls timely, effectively and sensitively.

• Recruit, screen, evaluate and match qualified candidates to our client's specific job order requirements to ensure client retention.• Schedule and conduct interviews.• Create job postings.

Returned to my original role briefly before relocating to New Hampshire, USA.⦁ Ensured detailed handover of my team. ⦁ Put plans in place with my team members and delegated responsibilities to ensure the team would continue to be successful on their own until my replacement was in the role. ⦁ Varified staff files where up to date.

Successfully applied for a secondment in 2015 into an alternative role and gained 6 months experience as a Business Support Coordinator. ⦁ Coordinate and support the delivery of the banks people plans by supporting all staff engagement and employee communication activities and all other people projects. ⦁ The role exposed me to the importance of clear, concise and consistent communications across all departments. ⦁ Arranged and coordinated a number of meetings and town halls were bank employees were given the opportunity to listen to senior bank executives but more importantly ask them questions about the future of the department/bank.⦁ Promote 360 feedback, Employee and Management discussion forums.

⦁ Responsible for managing a variety of customer focused teams ranging from Call Centre Business Banking Online Support to the Customer Complaint Teams for Northern England.  ⦁ Ensure compliance to all company regulations, always maintaining confidentiality.  ⦁ Manage overall staff administration, including permanent and temporary employee staffing models, recruiting and performance management.   ⦁ Designed, implemented and managed necessary operational workflows to meet internal and external Service Level Agreements. ⦁ Daily review of service activities via reports, computer screen and sampling. ⦁ Consistently monitor, motivate and develop staff to achieve maximum performance. ⦁ Recognized and rewarded outstanding performance by proposing creative ways to encourage and reward individual and team achievements.   ⦁ Lead training and development of all team members to ensure compliance to the company's service/product knowledge training standards.  ⦁ Tracked and suggested operational improvements and efficiencies to service provided to internal and external customers. ⦁ Write and conduct performance reviews for all direct reports in a timely manner.  ⦁ Provided Quality Reports and other reporting as needed/requested regarding quality assessment. ⦁ Responsible for coaching and developing aspiring Team Managers.  ⦁ Experienced in disciplinary hearings. Recruiting Manager Responsibilities ⦁ Acted as lead interviewer and coached others to interview using the competency based interview guidelines. ⦁ Managed the development, design and implementation of new and ongoing talent management, development initiatives and assessment.  ⦁ Set up and maintenance all new hire paperwork and team member files by following business guidelines.  ⦁ Provided interview skills coaching and supported resume writing. ⦁ Conduct timely update reviews with candidate/department. ⦁ Ensure right 'fit' for role.⦁ Kept up to date and followed the correct HR guidlines.

Deputy Team Manager.⦁ Responsible for correctly opening Business Bank Accounts.⦁ Identify and report fraudulant activity. ⦁ Provide specialist service to Solicitors.⦁ Ensure sales and lead generation targets are met and where possible exceeded. Always ensuring prooducts are the best fit for the customer.⦁ Update, monitor and track Business Customer Mandates and Indemnities.⦁ Support the Relationship Managers with daily customer interactions.⦁ Provide daily telephone cover to business customers.⦁ Deputize for Team Manager in their absence.⦁ Hold daily team huddles.⦁ Design training plans for new starters.

Sales & Service and Debt Management roles held during this period. ⦁ Experienced in selling bank loans. ⦁ Experience gained in working in a debt management department within the bank.⦁ Experienced in dealing with customers face to face with empathy and understanding.Working in the Manchester Lending Centre I handled calls from customers in regards to their banking charges, overdraft facilities, personal and graduate loans up to £25,000 or from customers experiencing stress and financial issues. This role allowed me the opportunity to talk to personal customers about their finances in a friendly, knowledgeable and efficient manner to help them better manage their daily banking. I mastered my objection handling techniques in this role which helped me to consistently achieve my personal sale targets and assist with the team, department targets and goals.

Providing aftercare to customer who had purchased holiday packages through the company.

Manager