Versatile and results-driven business analyst, client service representative and project manager with 16 years of professional experience, including 11 years of experience serving as an Intelligence Analyst and Security Information Specialist throughout the Intelligence Community (IC). Extensive experience supporting classified proposal efforts, providing subject matter expertise and working as part of a team to develop a multi-million dollar proposal responses. Practiced in clarifying business requirements, documenting the as-is process, identifying gaps and recommending improvement opportunities, and designing process and system improvements to increase productivity and reduce costs. Quality-focused and pragmatic team player providing solid track record of achievement maximizing productivity, optimizing workflow, building alliances, exceeding objectives, strengthening communications, and ensuring world-class member service and client satisfaction. Lauded for high degree of diligence and adherence to policies and standards. Experienced analyst, providing statistical data and reports on findings.