Certified under the Senior Manager Regime for Global Payments & Treasury Services Opertaions

Certified person and CASS responsible for Payment and Treasury Services Operations

• Provides oversight for multiple operational teams of Global Payments and Treasury Services teams globally• Responsible for oversight of processing, trend analysis, client engagement, Third Party Governance Review, Process Improvement and on shore recovery• Has a leading role in the GPTSO Incident Management team, leading the teams globally throughout incidents that have a significant client and market impact. Upward escalation to senior managers and regulators a required. • Oversees the performance of those staff within GPTSO EMEA providing guidance and direction to the leadership team• Manages relationships with internal stakeholders and resolves any escalated issues • Is accountable for any HR related processes, including managing performance, sickness, flexible working etc• Manages change agenda and ensure operational readiness and benefit realisation• Responsible for headcount and financials across multiple cost centres• Evaluates new business and determines how to allocate across various departments• Recruits, directs, motivates and develops staff, maximising their individual contribution, their professional growth and their ability to function effectively across the global teams• Defines, delivers and implements the global GPTSO strategy• Responsible for talent management and succession planning

Responsible for reviewing the Customer Experience across the Operational areas supporting the Retail Bank with a view to recommending, designing and implementing changes to support improvement to the overall Customer Experience.- Simplifying Customer Life.

Responsibility for Systems User Access supporting circa 20,000 users across the organisation.Also responsible for Application Data Management team who are responsible for input and update of key Bank static data such as interest rates and sort codes. The team supports all Divisions in the Bank.Responsibilities span 4 locations: Edinburgh, Manchester, London and Southend and consists of circa 120 staff on shore and a similar number in our off shore hub in India.