To spearhead, lead and manage and inspire an online team of 4 Private Shoppers ( comprisingassistant manager / senior and junior roles )In charge of developing a comprehensive VIP program for the Hong Kong online siteIn charge of all client relations and event management for our VIP clients and potentialclientsEnsure team targets are reached and exceeded by assisting the team in recognizing theimportance of hitting KPI's and integrating targeted plans to achieve this.Devise strategies to support team members to increase spend of existing clients and buildrelationships with new onesSet the benchmark for sales and service standards for the personal shopping team with theHarvey Nichols spiritIn charge of coming up with strategies for team members to reach out and engage withhigh potential segment clients, and re-engaging with lapsed customers to increase spendingonce moreIn charge of sustaining year on year increase in team sales by motivating the team toachieve this through out of the box thinking and leadership and to set challenging butachievable sales targetsIn charge of optimizating the potential of customer relationships to drive sales, migrationand increase loyalty within high value customer segmentsAnd more ............

• Proactively target and build personal relationships with high value customers in the APAC region. • Leading a team of 5 personal shoppers and assistant personal shoppers and with customer's inquiries and complaints by providing out of the box solutions for different situations.• Involved in strategising to identify customers' shopping spend and trends on a seasonal basis. •Develop and understanding of customer's fashion and lifestyle preferences for better product recommendations.• In-charge of VIP client relations and events strategy planning for SEA and APAC top VIP’s.•In charge of hosting and organizing VIP client events / collaborations for client retention and acquisitions.• In-charge of the strategic planning by market to improve new customer acquisition and existing client's retention with the Marketing, PR dept.•In-charge of analyzing statistics on different key markets for event management to effectively target suitable audience for a successful ROI. • Provide training to newly joined Assistant Personal Shoppers and Personal Shoppers. • Hosting intimate VIP dinners in SEA / HK region for acquisition and loyalty management with clients.• Supporting the manager to implement VIP and personal services program activities. Managing activities in Hong Kong, China, Singapore, Korea, Japan and South East Asia.

• Heads and leading a team of 17 staffs.• In-charge of CDM (Customer Development Management) and launched a "ConsistentCampaign"tobetterequipthestaffswithanin-depthlevel ofpersonalised service which comes from the heart.• In-charge of achieving the OTO (One to One) KPI. One to one personalized session for potential and existing clients to maximise sales and to foster FIRST CLASS personalised luxury service and relationship with the clients.• Actively involved in the events creation suitable for the boutique's clientele to develop sales for all categories.• In-charge of delegating responsibilities to fellow sub-ordinates and monitoring their performances regularly. Involved in the recruitment of staffs, integration of new comers, motivating the team members in developing their skills. involved in leading monthly meetings with the sales team to lead and achieve the company's objectives.

• Leads a team of 8 sales staffs/ personal shoppers.• Recruiting, training, coaching, appraising and supervising staffs.• Expansion of customer database by identifying and developing relevant cross-promotional opportunities and establishing VIP loyalty programs for client retention and client acquisitions.• In charge of client development, retention and acquisition and marketing /PR aspects of the business.• Handled sales reports, sales forecasts, planning, budget management, hiring and manpower resources. To strategize and implement marketing plans and activities for individual brands to generate incremental revenue and achieve greater ROI.

• Co-ordination and handled PR events• Assisted Marcom Manager in brands - Pomellato, DKNY, Donna Karan, Calvin Klein, Kids21, Issey Miyake, Emporio Armani, Giorgio Armani, and Club 21 Ladies and Men.• Liaison with principals on seasonal press and advertising materials.• Responsible for increasing brand visibility by leveraging media buys with target publications.

Preparation of marketing reports, sales budgets, sales forecasts and latest estimates.Co-ordination of sales products, inventory sales for wholesale regional market.Assisted Marketing Manager in marketing and sales events.Handled secretarial work such as filing, administration and customer service as well for wholesale market