Global P&L, Client Satisfaction, Transformation, Sales Growth, Executive Relationship responsibility, Account Strategy & Planning for 100+ portfolio of US-based customer accounts in Life Sciences industry. Motivate and coach teams for engagement and success.

Global Account Executive responsible for client satisfaction and growth for strategic customer in Life Sciences Industry. Driving transformation through new and existing services delivered by a global team of 700+ IT professionals with skills in cloud, hosting, storage, software engineering, SAP, workplace, security, manufacturing, regulatory and compliance, consulting, and industry expertise.

Responsibilities encompassed leadership of transformation, strategy development, renewal, growth, operational and governance functions for Top 10 global client in CPG Industry. Proven ability to engage client, account team, corporate capability and partners to improve business performance and outcomes for mutual success leading to multiple awards in operational stability, transformation, growth, technology evolution and reference-ability. Additional responsibilities during tenure included oversight of portfolio management, account-wide communications, contract management, program management, joint customer business planning, customer satisfaction, and executive engagement.

Client Executive, Start-up – Large Consumer Industry and Retail Client(s)Applied over fifteen years Account Leadership experience to successful start-up of new marquee client. Key focus areas included building, communicating and implementing process for launching and supporting new services, identified and fixed gaps in joint roles and responsibilities, and refined organization structure and accountabilities. Provided general management capability as needed in multiple areas while new leader candidates were identified, on-boarded and integrated into the account and helped build team for growth. Last six months were spent in Pursuit activities for new logo client. Successfully built relationships as targeted Account Executive and worked with client to negotiate and close the new outsourcing relationship in less than six months.

Overall accountability for this top 40 Telecommunications client undergoing huge business transformation effort. During leadership term, Account moved from red to green operational and business status (improved and exceeded revenue, profit, and growth targets) and was crucial to the success of the business in-country and in-region. Client relationship moved from “strained” to “reference-able”. Partnering Board governance established between client, EDS and another partner also recognized significant improvement. This led to an increase of EDS partnering capability perception by the client of over 30 percentage points in annual survey.

Utilized strong leadership, teamwork, and academic skills and experience as a solid base while expanding technical proficiency, project management, customer insight and business leadership through increasingly more complex assignments and responsibility. Led application development team in Spain working with teams based in the United Kingdom, Belgium, and Germany. Managed team of technical professionals in support of over 25 manufacturing plants running over 18 systems. Led business activities between the company and two of the Federal Aviation Administration’s regional offices in support of one of the largest federal outsourcing contracts. As Account Manager, led what was intended to be a two-year contract with a Telecommunications client into a multi-year relationship helping the client respond to rapid growth and expansion into new markets and services. Supported four clients in the Telecommunications industry in the Southeast as a Divisional Vice President. Achieved one of the highest divisional CSIs (customer satisfaction index) and ESIs (employee satisfaction index) within the company while maintaining one of the lowest employee turnover rates.Latest role during this time period was as Enterprise Client Executive:Overall accountability for a top 10 client in the US. Business and client satisfaction targets were exceeded each year while extending relationship and add-on business.

Worked in the Trust Department of banks - investments, tax, computer, etc. to gain experience and cover university expenses.