Stacey A Byrd Email & Phone Number

Set a five personal trainer, online fitness coach. Certified Master mindset life coach

Temple, Texas

Short and long term inbound and outbound forecasting utilizing Workforce Management software CMS Avaya and IEW Totalview.Schedule creation for inbound, outbound and blended units both domestic and outsourced, meeting budgetary and service level goalsReal-time reforecasting to meet daily/intraday service level targetsShort/Long Range resource planning (make recommendations on optimal schedules for new hires and back-filling attrition)Drive the process for creating, maintaining and improving upon WFM processes with business partnersManagement of shift realignments, vacation schedules and overtime planningFormulate recommendations based upon analysis, data and input from users, business unit management and other technical staffLead project activities include assigning and ensuring the completion of tasks, determining project schedule and resolving project issuesPerform other duties as assigned by managementContinuously monitors Real Time Adherence (RTA) to identify queues, maintain service levels and Average Speed Answer (ASA).Regulates real-time call volume in a multi-skill call center environment.

Created departments first training manual still in use today and currently being reviewed to be used corporate wideDevelop and implement policies and procedures as needed.Responsible for escalating situations with customer service. Creates monthly schedule for all employees.Traveled to various hospitals to show the training material personally created and implemented in current facility to use corporate wide.Super User AS400,HMS Interviews all employee candidates.Coordinates employee schedules to fill all shifts.Troubleshoot AS400/HMS problems for department.Provides payment options for services rendered; requests and collects monies from patients and documents accounts according to policy; balances and maintains cash drawer and daily deposit.Create and maintain Quality Assurance logs on every registration.Experienced in triage and assessment of patients.Monitor all accounts for errors and fix when necessary.Ensure that all team members are providing and maintaining excellent customer service.Provide patient information to physicians, clinicians and other ancillary departments as required.Developed and implemented training program to acquaint new team members to the department as well as the registration system.Liaison between upper management and other employeesReceives, collects, verifies, records, updates and distributes patient demographic and physician information.Coordinates and verifies insurance benefits and eligibility on all patient accounts; explains authorizations and referrals for patient services to ensure timely payment; ensures that all documentation and verification required is documented in patient account at the time of visit. Answers verbal and written requests in accordance with HIPAA guidelines and departmental procedures; responds to requests for patient financial information; investigates concerns/issues; and may refer customers to appropriate hospital resources.

Master Of Business Administration (Mba), Business Administration And Management, General

B.A, Political Science Legal Studies, Psychology, Biology

Activities and Societies: President PreLaw Club 2002-2007 Debate Team Captain 2003-2007Independent Research, Psychological Careers.