Engagement Care Specialist
CurrentIn my role, I address customer billing inquiries, providing clear and accurate explanations of account balances, billing statements, and payment histories. I excel in resolving billing disputes with strong problem-solving skills. Additionally, I efficiently manage financial transactions, including processing payments, scheduling payments, and making account adjustments, all while adhering to company policies and delivering personalized customer support.As a Focus Group Agent at Altice USA, I review unresolved issues from customer surveys, handle inquiries about services, billing, and technical issues, resolve complaints, manage financial transactions, and provide technical support. I collaborate with other departments on escalated issues, ensure quality assurance, provide feedback for agent development, implement measures to prevent similar issues, and contribute to continuous improvement initiatives, ensuring exceptional customer experiences, retention, and company reputation.
