Stacey-Ann Cole Email & Phone Number

Peterborough, England, United Kingdom

Peterborough, Uk

Launched a small business selling my own illustrated products online such as greeting cards and fine art prints, which were also sold at customer-facing local art events. Maximised digital illustration, photography and photo editing skills to produce content for social media marketing using Facebook, Twitter Instagram & Tik Tok. Expanded sales reach using basic SEO knowledge including keyword research and website traffic analysis.Key Accomplishments:- Grew my brand’s social media following and engagement, leading to increased sales- Learnt basic graphic design skills in order to produce effective social media assets and eye catching physical marketing materials, such as business cards- Learnt intermediate skills on graphics software such as Affinity Photo, Affinity Designer and Canva- Developed competency in basic SEO techniques and e-commerce skills to improve traffic to website and online stores, including producing keyword rich website copy- Gained excellent 5 star reviews as well as repeat business from local and global customers on Etsy- Delivered successful commissioned art & illustration projects for clients

Peterborough, United Kingdom

During my time at Thomas Cook, I became an active member of the One Web Retail Software Development Team. This team supported and maintained the One Web Retail website, which was specifically created to ease the customer booking process for our colleagues in Thomas Cook’s retail stores. - Experience with both Agile and Scrum methodologies- Daily stand ups- Participation in sprint planning- Working towards sprint deadlines- Wrote discrete pieces of code for integration into larger projects- Git for version control- Coded website from scratch using HTML & CSS Training courses attended during apprenticeship:- Software Development Fundamentals (3 day residential)- MTADBF Microsoft MTA Database Fundamentals (2 day residential)***I was unable to complete this apprenticeship due to the collapse of Thomas Cook Ltd in 2019***

London, England, United Kingdom

Key Accomplishments:- Delivered a high standard of customer service on the shop floor and during transaction processing within a busy retail environment.- Built instant rapport with customers and responded to all incoming telephone orders alongside assisting with any special requests.- Assisted Store Managers with secure cashing up at the end of shift- Measured stock inventory regularly to replenish books within the store - Received recognition from a customer at management level, with praise for helpfulness and informative guidance in answering enquiries.

London, United Kingdom

Working in a busy and sometimes pressurised environment, ensuring the smooth running of the office and providing an efficient secretarial service.Duties included: - Planning- Editing and formatting large volumes of Proposal documents which included working extensively in Microsoft Word, Excel and Powerpoint.- Working to strict guidelines and deadlines - Liasing and exchanging information with internal and external clients via email and telephone.- Working as part of a team- Prioritising workload- Assisting the Commercial Manager and his secretary as needed- Booking Flights and other travel

London, United Kingdom

Provided administrative assistance in various capacities for this startup company including Media Buying and Events Planning:- Booking adverts for clients, liasing with designers, the clients and publications to strict deadlines.- Designing and using company forms that helped to make this whole process run smoothly and efficiently.- Invoicing - Liasing with the press and making contacts to generate interest in events.- Creating and sending out press releases to the press and also creating press packs to be distributed on the night of the event.- Inserting listings information into relevant publications and on relevant websites- Co-ordinating the creation of the Event Programme which involved ensuring the smooth running of the whole process from Designing to Printing, all to strict deadlines.

London, United Kingdom

Provided a secretarial and administrative support service to the Group Accounting Manager, his staff and two VAT managers. Duties included:- Taking dictation and copy typing of memos, letters, papers etc. for the departments- Preparing presentations and spreadsheets- Administration work for the department, including stationery ordering, holiday and sickness records, etc.- Covering in the absence of the secretary to the Corporate Finance Director and the Group Taxation Director, and assisting during peak periods- Updating and distributing the Group Finance Manual, consolidation schedules, authorities etc. - Maintaining library of accounts- Taking messages, managing diaries and booking both national and international travel- 80% copy typing including routine correspondence with Revenue & Customs - Preparing simple spreadsheets and presentations- Updating the technical library- Organising travel arrangements- Filing- Maintain movement sheets, expense returns, stationery etc.

London, United Kingdom

Duties included:- Handling customer enquiries/problems during the lead up to exhibitions and over the course of the exhibition days/weeks.- Preparing, monitoring and issuing of car park passes to Exhibitors (20-300 per exhibition, depending on size of the exhibition). Maintaining the corresponding filing systems - Created and updated the car parking database from the previous Microsoft Works version 3.0 to the existing Microsoft Access version 2.0- Processing exhibitor orders for temporary telephones and stand cleaning (10 per show)- Created electronic versions of many of the standard forms used throughout the company including exhibition order forms e.g. Stand Cleaning and Car Park passes..- Typing and despatch of purchase orders for the company (12-20 per week)- Ordered and monitored stationery requirements of the department- All general typing and miscellaneous administration tasks for four Exhibition Project Managers and the General Manager- Dealing with outgoing mail for the entire company

Berkshire, Uk

Duties included Intercompany and Service Accounting, Purchase Ledger administration, preparing personnel reports, updating computer personnel records and general office duties.This placement included a day release to college to gain a City & Guilds NVQ Level 1 & 2 IT Qualification

Illustration, Pass

University Level 1 Illustration Course

Bcs Level 3 Certificate In Software Development Context And Methodologies, Software Development, Pass

Online Graphic Design Certificate With Illustration, Graphic Design, Illustration, Pass

Graphic Design

It Level 1 Course, Information Technology, Internet, Pass

IT/Computing

Shorthand, Pass With Distinctions

Pitman Basic Teeline Shorthand Course with distinctions.

Information Technology, Nvq Level 2 City & Guilds It Qualification

NVQ Level 2 City & Guilds IT Course which included training in Microsoft Word, Powerpoint, Excel and Access

High School Diploma

Activities and Societies: Swim Team 8 GCSE equivalent qualifications (CXC) Art A Clothing & Textiles A English Language A Mathematics B.