- Respond to multiple requests and inquiries in a timely, efficient, and professional manner.- Troubleshoot manufacturing issues and provide solutions to satisfy customers and retain loyalty.- Provide accountability to the manufacturing teams regarding deadlines and quality of goods. - Develop and maintain strong relationships with retail consultants, manufacturing associates and corporate teams to ensure flawless communication throughout the company. - Continue to support retention efforts in the facility by organizing and executing various employee appreciation and recognition events.

- Ensure staffing needs are satisfied for all entry-level positions, support roles and management roles.- Interview potential candidates to determine behavioral and cultural fit.- Prepare and present job offers, conduct pre-employment screenings and guide new hires through the onboarding process.- Support, mentor and collaborate with the leadership team on multiple retention efforts.- Organize and execute various company events, ranging from open houses to associate appreciation events.

- Manage 150 employees. - Perform human resources functions, including recruitment, hiring, orientation, training, development, assessments, and terminations. - Oversee proper execution of store operations to meet all government and company audits. - Coach and counsel employees to build a productive workforce through enhanced performance, skills, and knowledge.- Assign and monitor staff schedules, ensuring payroll accuracy and adequate shift coverage.- Lead the district’s succession planning program in 20 stores; execute training and progress evaluations. - Implement fundraising initiatives to increase gains five percent per year.- Set in place a series of processes that protected essential personnel from COVID in the workplace; organized and restructured public areas, provided staff with PPE, maintained communication among employees, and supported morale.

- Supervised 20+ employees per shift to ensure all tasks were completed to effectively run the store. - Provided professional and friendly customer service and resolve customers’ concerns.- Identified employee performance issues; built trust and collaborative relationships by listening attentively and arranging resolutions that satisfy staff and company.- Delivered one-on-one staff training in areas of store protocols, tasks, customer service, and personal responsibilities.

- Oversaw ten employees per shift and created weekly schedules for department. - Managed front-end staff and delegated tasks.- Began as a cashier and was consistently rewarded for my hard work with additional responsibilities. - Honored to receive praise from a consumer for going above and beyond to satisfy a complaint; customer wrote corporate to applaud the exemplary service.

- Member of consulting group that evaluated weekend engagement on campus- Developed and administered survey to all Montclair students- Ran statistical analysis on data received from survey to find relationships- Interpreted analysis results and generated recommendations to increase engagement

- Consulted on use of LinkedIn for recruitment and talent management by training employees using a rating scale based on conducted research and analysis in order to develop more complete and appealing employee profiles- Developed and performed job analysis used to create appropriate job descriptionsusing Microsoft Excel- Prepared and presented research of various job boards during a career workshop using Microsoft Power Point to inform veterans on pros and cons of different online resources to best suit their needs