Stacey Kalafatis Email & Phone Number

Melbourne, Vic, Au

Australia

Australia

Nunawading, Victoria, Australia

Engaged to work in a number of departments including:Whitehorse Centre (Digital Marketing)Investment & Economic Development (Events & Digital Marketing)Health & Family Services (Analytics and Administrative)Organisation Development (Administrative)

April 2007 – present Stacey K Seasonal own business designing & creating Greek Easter Candles, hand crafted and imported giftware. October 2015 – present South of Surrey Artisan beeswax candles October 2015 – 2017Makers of Melbourne & High Tea Society Founder of unique market incorporating high end home businesses in a networking market environment, incorporating high-tea for a unique customer experience. April 2010 Statement Events Event management/planning for wedding, christenings, corporate functions and festivals.  Conceptualization of theme  Product sourcing  Making of props  Styling of venue  On-site evaluations  Decorating  Running sheets  Ensure schedules are adhered to September 2010 – January 2013 Zumba Event organizer Started up and managed a weekly Zumba night for a wellknown presenter. Encouraged and assisted him in setting up his own branded company which is now an international success.September 2010 – January 2013 Director K’esi Pty Ltd Cosmetics Manufacturer & Wholesaler Key Responsibility:  Developed and marketed a new brand of luxury spa products created especially for the hospitality industry – specifically to address a niche market discovered.

Melbourne

Key Responsibilities:  Worked as part of the Executive Support Group (ESG) within the Business Support & Improvement Division to develop the workforce planning strategic function for ESG and drive the day-to-day workforce operations for 280+ internal and contract labour staff, who supported Telstra's Executive Team (TET), General Managers and Business Units across Telstra.  Provided superior service to the ESG Leadership team and assisted in achieving customer, operational and financial targets by overseeing and ensuring effective workforce forecasting, scheduling and planning.  Contributed to and led components of the broader team engagement and cultural change program. Achievements:  Introduction of database, resource management policies and procedures.  Developed Engagement & Communications strategy for a network of community practice.  Team Splits for improved Team Manager and BU alignment.  Introduction of new reporting systems.  Introduction of morning huddles to facilitate improved team communication  Introduction of Registers – leave, staff movements, New Hire, Talent Pipeline.  Created my own WFM strategy aligned to ES charter to give myself and my staff member direction.

Key Responsibilities:  Provided analytical support to assist with the development of category plans which were owned by procurement and signed off by the businesses/functions.  Provided uplift in category management capability across procurement, through providing coaching of system and tools to the wider Procurement group (i.e. Basic spend reporting, Zycus etc).  Assisted the wider procurement group with the shift managing spend at a contract level to managing proactively at a category level.  Assisted with the development of category profiles through dynamic analysis of cost structures, supplier research, market indicators and expenditure opportunities.  Acted as a catalyst for change programs and process improvement initiatives.

Key Responsibilities:  Worked within the Change Deployment group, where change management was the approach, tools, and techniques used to manage the people-side of change to achieve the required business & customer satisfaction outcomes.  The focus was on helping each individual contact centre consultant to embrace, adopt and utilise a change to their everyday work.

Key Responsibilities:  Worked within the Call & Resource team to co-ordinate and program all training requirements for Campaign Centres, CCR and Credit Management. Achievements:  Formulated a new web based training request process and subsequent meeting forums.  Introduced and applied new training request process to Sales Support, Maxicorp, Credit Management and CCR.  Created a weekly training report and introduced distribution to all relevant stakeholders.  Established great rapport with all my internal and external customers.  Analysed and made recommendations on a number of projects to establish the best training fit according to customer experience and allocated budget.  Identified issues with Credit Management logistics scheduling and responsible for implementing actions to rectify.

Key Responsibility• To formulate the MBM tool. Gathering of information around 'words that work' based on actual call observations to the various customer segments identifies.• Collation of information and presentation to Centre Managers for use in their training sessions for the up skilling of SP selling techniques.• Formulated MBM Trivial Pursuit game to be used during inductions and as a Centre initiative.

Australia

Key Responsibility:• To devise and co-ordinate the overall marketing and sales effort, providing key marketing support to the National Sales Manager and Sales Representatives.Key Achievements:• Formulation of brochures catalog.• Design of company brochures, including copy writing.• Design of future web page layout, including copy writing.• Successful formulation of new sales inquiry procedure.

Post Graduate Diploma Digital Marketing, Digital Communication And Media/Multimedia

Bachelor Of Business (Marketing), Marketing

Associate Diploma Of Business (Marketing)

Advanced Certificate In Marketing

Education record