Vice President Of Claim It
Hamilton, Bermuda, Bm
Accountable for outcome of all projects, application maintenance, and operations of XL Catlin's Claim technologies, including the company's industry award winning system - XL GlobalClaim - based on the Accenture Duck Creek platform. XL Catlin's Claim IT services support a global Claim organization in more than 30 countries. Serving as the head of the Claim IT team, accomplishments include:- Reduced costs 20% by implementing outcome-based managed contracts with key suppliers- Increased speed, quality, and reliability by driving higher vendor accountability via SLAs- Leveraged automation to increase efficiency for Incident & Release Management, and Testing- Achieved higher customer satisfaction, measured year-over-year via user survey results- Implemented metrics-based application performance program- Improved speed-to-market by implementing continuous delivery via weekly and monthly releases- Eliminated compliance-related issues and established monitoring and preventative programs- Raised process maturity as validated annually by 3rd party consultants