Stacey Chapman Email and Phone Number
Since 2017, I have been supporting the Azure cloud environment. With each role, I quickly learned the process as well as looked to, to regularly train new employees. I have been supporting Azure's Premier and Professional customers at all levels of severity situations. I am approached daily for help and guidance from coworkers and leads. I provide superb customer service and recognized often by my leads and managers. I work hard for a first level solution, but escalate accordingly in situations outside of my scope. I recently completed a brief stint as Acting Manager for Azure Backup and Recovery Services. I received glowing feedback and hopeful requests for it to be a permanent position however there was not a permanent position available. I have since taken a new opportunity to continue my impact with Microsoft as an Acting Partner Technical Advisor (PTA). In this role I am helping to identify gaps is support with our Delivery Partners and contribute to resolving for an improved support experience.I graduated (24 Feb 2017) with institutional honors of Cum Laude in my Bachelor's of Science in Multidisciplinary Studies. My focus during my collegiate career was on Business and Human Resource Management at Grantham University. My goal is to further my education and advance in my career. My past experiences include onsite and remote troubleshooting/resolving issues, on-the-floor sales and call center background in which I provided superb customer relations. I am a veteran of the United States Air Force, which I have ended my enlistment honorably at the rank of Senior Airmen as a Cyber Transport Technician. During my military tenure I received high scores on my yearly reviews by striving for perfection on the tasks at hand and continuously advancing my personal and professional development. My driven personality and attention to detail has led me to be given a multitude of responsibilities in which I successfully managed and excelled at.I am extremely hard working, conscientious, and work as a proactive team leader, follower, and member.Specialties: Customer Service, Service and Support Engineer for Azure, Natural Leadership Capabilities, Written and Oral Communications, Attention to Detail and Human Interaction, De-escalations.
Microsoft
View- Website:
- microsoft.com
- Employees:
- 231118
-
Azure Backup And Recovery Services Escalation EngineerMicrosoftKirkland, Wa, Us
-
Azure Backup & Recovery Services Escalation EngineerMicrosoft Mar 2020 - PresentRedmond, Washington, United States
-
Abrs Acting Partner Technical AdvisorMicrosoft Feb 2024 - Nov 2024Redmond, Washington, United States
-
Abrs Acting ManagerMicrosoft Jun 2023 - Jan 2024Redmond, Washington, United States
-
Senior Support Engineer For Microsoft AzureMindtree Sep 2018 - Feb 2020Bellevue, WaAs a Premier and Professional Azure Support Engineer, I was responsible for providing support to Microsoft’s critical enterprise customers and partners. I regularly troubleshooted complex issues related to Azure Infrastructure as a Service (IaaS). My main focus was Virtual machines and their associated resources. I collaborated with other engineers through ICMs in order to resolve operations issues, create bug fixes, and patches. I started with Non-Premier customers and proved to be a valuable asset to the team. I was then promoted to support Premier customers in Critical Situations and severity of all degrees. I am approached often for assistance and guidance as well as train new engineers after only a short period with the company.Below are some of the subjects that I support and/or utilize: • Support customers through telephone, email, and chat services; Cross-team collaboration • Windows & Linux Azure Platform services • Azure Resource manager (ARM) Virtual Machines • Classic (RDFE) Virtual Machines • Virtual Machine Scale Sets • Windows and Linux Operating Systems • Provided Best Practices and Recommendations to resolve quickly • Operational issues such as deployment, provisioning, updating, deleting, performance related to storage and VM Availability issues. This includes but not limited to unexpected VM restarts, failure to start, stop, or restart a VM, unable to RDP/SSH to a VM and ASM to ARM migrations, and service impacting events (outages) for Virtual Machines. • Creation and Management using PowerShell • General Connectivity/performance issues • Network Security Groups and Port management • Virtual disk management (Managed and unmanaged disk) • Configuration and Setup • Azure Platform development and deployment • Role Based Access control (RBAC) • Azure Storage Services • Cloud redundancy • Resource Health • KMS client errors • System management tools i.e. Azure Support Center • Support Ticket Queue tool i.e. Service Desk -
Systems Engineer For Microsoft AzureLeidos Apr 2017 - Sep 2018Redmond, Wa• Worked with a team to deliver 24/7 back-end support for Azure's Government Cloud• Delegated tasks to team under intense working conditions during problematic situations• Collaborated with technical teams across the world to troubleshoot issues• Frequently achieved customer set goals with a 1% margin of error• Evaluated and resolved server issues under strict time constraints and directed workforce resources if needed• Administered hot-fixes, OS upgrades, and virtual escorts• Routinely coordinated with colleagues to address and discuss ongoing issues and formulate a strategy -
Cyber Transport Systems TechnicianUnited States Air Force Mar 2010 - Sep 2012Andersen Afb, GuamDeployed, sustained, troubleshoot, and repaired standard voice, data, and video network infrastructure systems, IP detection systems and cryptographic equipment. Performed, coordinated, integrated, and supervised network design, configuration, operation, defense, restoration, and improvements. Analyzed capabilities and performance, identified problems, and took corrective action. Fabricated, terminated, and interconnected wiring and associated network infrastructure devices. In short, computer network hardware and communication equipment specialist. -
Customer Service RepresentativeT-Mobile Jan 2008 - Oct 2008Bellingham, Washington AreaResolved a variety of customer inquiries such as technical and billing questions for T-Mobile customers and third party partners. Resolved billing, product or service problems by clarifying the customer's concerns; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; and following up to ensure resolution. Strong interpersonal skills, excellence in courtesy and concern, in addition to one call resolution, to create world class customer experiences. -
Customer Service Sales RepresentativeYmca Mar 2007 - Oct 2007Port Angeles, WaPrimary responsibilities included providing guest service and basic facility maintenance. Guest service duties include greeting guests, providing assistance with center equipment, offering health and wellness advice, and enforcing fitness center rules. Operational duties include maintaining a clean and organized fitness center and performing minor repairs to equipment as necessary. -
Customer Service Sales RepresentativeFashion Bug Sep 2005 - Mar 2007Port Angeles, WaGreeted customers as they walk in and offer assistance in selecting apparel and accessories, while promoting sales through positive customer service efforts. Helped the store in loss prevention by assisting customers with clothing suggestion. Kept the store organized and clean by straightening merchandise and monitoring fitting rooms. -
Customer Service Sales RepresentativeAt&T Jul 2004 - Sep 2005Port Angeles, WaSold all products and services offered by the Company. Met all sales objectives. Handled all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders. Maintained strong knowledge of all Company products, accessories, pricing plans, promotions, and service features. Maintained knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs. Handled service inquiries from customers. Provided efficient, courteous customer service and assistance in all aspects of product offerings and services.
Stacey Chapman Skills
Stacey Chapman Education Details
-
3.54 Gpa -
Computer Science
Frequently Asked Questions about Stacey Chapman
What company does Stacey Chapman work for?
Stacey Chapman works for Microsoft
What is Stacey Chapman's role at the current company?
Stacey Chapman's current role is Azure Backup and Recovery Services Escalation Engineer.
What schools did Stacey Chapman attend?
Stacey Chapman attended Grantham University, Community College Of The Air Force.
What are some of Stacey Chapman's interests?
Stacey Chapman has interest in Social Services, Children, Economic Empowerment, Civil Rights And Social Action, Politics, Education, Environment, Poverty Alleviation, Science And Technology, Disaster And Humanitarian Relief.
What skills is Stacey Chapman known for?
Stacey Chapman has skills like Leadership, Friendly Personality, Interpersonal Skill, Windows Server, Help Desk Support, Employee Coaching, Cisco Call Manager, Voip, Sales, People Development, Networking, Team Management.
Who are Stacey Chapman's colleagues?
Stacey Chapman's colleagues are David Byous, Ali Pouryousef, Bridget Boyes, Helen Li, Lin Cao, Lancinet Kouyate, Maibusab Ambalagi.
Not the Stacey Chapman you were looking for?
-
-
Stacey Chapman
Portland, Oregon Metropolitan Area3comcast.net, nike.com, burgerville.com2 +136069XXXXX
-
-
Stacey Chapman
Servant Leader Focused On Building Lasting Relationships And Delivering Quality Results To Our Clients. Committed To Excellence In All We Do. Let'S Connect To Create Impactful, Sustainable Relationships.Kennesaw, Ga3poharchitects.com, heery.com, croftae.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial