Stacey Derkson, B.Ed. Email & Phone Number

Winnipeg, Manitoba, Canada

Remote Office

Ray Fine Enterprises Ltd, the Canadian distributor of Pendleton Woolen Mills offering distribution of global fashion, outdoor and lifestyle brands to Canada, Greenland and the Arctic.• First point of contact for the customer post sale, both e-commerce and wholesale customers, by phone and email platforms• Manage order process for customized and booking orders between Pendleton Woolen Mills USA and Pendleton Canada• Maintained constant contact with wholesale customers once orders had been submitted to advise receipt of order, entry and scheduling of order as requested.• Provided details to wholesale customers on booking orders for fall to ensure they have the product they require when they need it for their fall and winter sell season.• Monitor and advise large wholesale customers on inventory – what is available to ship as needed and what would need to be ordered from vendors.• Provide assistance to the inventory, scheduling and accounting departments as needed.• Provide guidance to junior customer service agents on how to handle difficult customers, how toapproach difficult situations and propose options to customers to maintain loyalty to the company andbrand• Manage contact with e-commerce customer on short shipment of inventory, returns for refund/warrantyconcerns• Provide general knowledge to e-commerce customer regarding the history of the company, the value ofthe items and the significance of what the stories behind the patterns of the blankets mean.

Wholesale Account Manager for all accounts across Western Canada and the North. First point of contact for the customer post sale.Maintained constant contact with customers once orders had been submitted to advise receipt of order, entry and scheduling of order as requested.Provided details to customer on booking orders for fall to ensure they have the product they require when they need it for their fall and winter sell season.Project management of Trade Shows for both Spring and Fall seasons for both Toronto and Edmonton Home and Gift Shows for 3 primary brands.Monitor and advise large customers on inventory – what is available to ship as needed and what would need to be ordered from vendors.Provide assistance to the inventory, scheduling and accounting departments as needed.Provide guidance to junior customer service agents on how to handle difficult customers, how to approach difficult situations and propose options to customers to maintain loyalty to the company and brand.

Winnipeg, Manitoba, Canada

Winnipeg, Canada Area

Managed Print Services for large customers across Western Canada. First point of contact for the customer post sale.Established and maintain a strong relationship with all customers ensuring they are confident the fleet of devices on site are well maintained, operational to 98% uptime and services required were delivered on time and fulfilled in a timely fashion.Assess the current status of the fleet of devices, devise and present a business plan of action to replace the fleet in order to reduce costs by a minimum of 30% over the term of the contract and become a more efficient business.Manage and coordinate any movement of devices - within buildings, from building to building within same city or across provinces. Coordination of logistics team as well as technical team.Project management for new fleet of devices - as small as 10 to as large as 300 devices. From order entry to set up and delivery to installation on customer site, maintain the schedule to within 2 hours. Liaison between customer project manager and sales team to ensure a seamless deployment with no disruptions to the day to day business operations.Present quarterly business reviews to the customer to show the current state of the fleet and present any new programs or solutions that would help to further reduce costs within the business.Analyze the monthly, quarterly or yearly invoice to see where cost reductions have occurred and to advise on further savings through fleet streamlining and solutions.

Winnipeg Sales Office

Customer Service Manager for over 300 individual accounts plus 10 major accounts held by 2 senior sales representatives.Managed and promoted industry products to all customers. In conjunction with the senior sales representatives, established a strong bond with all customers ensuring they were confident the services they required would be achieved and exceeded. With the cooperation of the sales team, advised on the design or re-design of specific products to make the customer’s productivity smoother and more efficient which in turn made the customer’s confidence in the company that much stronger. Create, distribute and analyze inventory reports for specific customers based on their individual needs and requirements.Advised on inventory levels and replenishment so that product was always available in the warehouse, ready to be shipped as required.In collaboration with the sales team, maintained contracts with major accounts based on service performance, price point and delivery capabilities. Implemented recording spreadsheets for inventory releases that are used office wide.Received outstanding positive comments from team members, as well as exceptional feedback from customers.

Winnipeg, Canada Area

Customer Service ManagerManaged an online ordering and inventory system for 5 major account holders. Main contact for these account holders along with the sales representatives responsible. Selected to manage new system due to extensive knowledge and expertise of computer software and web site management.Maintained and promoted customer service excellence and provided service that the customer could rely on.Increased sales base for online products and brought on new customers to the service. Managed all aspects of billing and invoicing for Winnipeg manufacturing facility as well as Quebec facility for Winnipeg customers.Customs / Logistics Specialist As a Customs and Logistics Specialist prepared all customs documentation for shipments that were being handled by US and foreign customs agencies for shipment world wide . Prepared all customs documentation for shipments that would cross international borders for customer sales. Documentation with specific legal requirements in order for product to clear customs and arrive at the final destination on time without additional charges or holds for inspectionImplemented a template for customs documentation that facilitated the input of the correct information and alleviated the need to reproduce the documents each time.Communicated with the shipping personnel the requirements for each shipment and the routing instructions for ground, air or sea transport, resulting in a >1% customs inspection rate for our customers.

Project Management

Project Management Fundamentals (complete A+) Project Management Planning & Estimating (complete A) Project Management Risk (complete A).

Bachelor Of Education (Bed), Education