Stacey Francis Ciabotte Email & Phone Number

Olathe, Kansas

Hohenfels, Germany

• Provide account related services for members
• Accept and process deposits, payments, disburse funds, and cross-sell credit union services
• Daily troubleshooting of computers, printers and peripherals used for operation
• Acted as liaison between the branch and the IT department at a remote location
• Received Employee of the Month in September 2015
• Became Mentor for the Branch in December 2015, enabling me to train new hires

Pooler, GA

• Maintained and coordinated the setup of new software and hardware in the bank systems
• Support LANs, WANs, network segments, Internet, and intranet systems
• Enhance operational efficiency in improving the Active Directory, Lenovo NAS, V-Sphere, Xenserver, VDI-in-a-box and monitoring environments
• Analyze, isolate issues and troubleshoot problems reported by users
• Maintain, Install and deploy VMware and Xenserver infrastructure
• Monitor networks to ensure security and availability to specific users

Garden City, GA

• Supported all locations across Georgia and Texas and was onsite support (when needed) for 6 locations within the coastal region of Georgia
• Tickets were placed by phone, email and later by self service ticketing used by some employees
• Tickets were recorded, documented and tracked using BMC RemedyForce software
• Issues were quickly assessed and assigned priority and every effort was made to complete each ticket within the allotted time according to its priority
• Supported a wide range of programs daily including, Microsoft Dynamics Navision database, Outlook, Microsoft Office products and changes/additions to Active Directory
• Remote support was accomplished through multiple venues including Bozteck VENM (VNC Scan), Citrix Management Console and Citrix Go To Assist

• Held multifaceted responsibilities to configure, install, and administer network infrastructure and telecommunications systems that supported a staff of approximately 200 personnel. Fulfilled administrative.
• Served on Technology Steering Committee where we planned, researched, proposed to board members and implemented the best technologies to enable the bank to run more efficiently.
• Solely responsible for training new hires on our network and maintaining the Active Directory including managing Group Policies to make sure the correct access was given to new employees.
• Upgraded Windows 98 computers throughout the bank to Windows 2000.
• Created a computer replacement schedule for the entire bank.
• Solely responsible for management of the Plug and Play telephone system.

Master Of Science, Computer Infomation Systems, Security

Completed Classes: IT Strategy and Management Information Systems Analysis and Design Information Structures/Java Business Data.

Bachelor Of Science, Computer Information Systems, Business

Activities and Societies: Student Athlete 2000-2004 (Softball)