Stacey Francis Ciabotte Email & Phone Number

Lacey, Wa, Us

Olathe, Kansas

Hohenfels, Germany

• Provide account related services for members• Accept and process deposits, payments, disburse funds, and cross-sell credit union services• Daily troubleshooting of computers, printers and peripherals used for operation• Acted as liaison between the branch and the IT department at a remote location• Received Employee of the Month in September 2015• Became Mentor for the Branch in December 2015, enabling me to train new hires• Use my background in IT to help with any computer related issues, within my control, that arise and keep us running as efficiently as possible with little to no downtime

Pooler, Ga

• Maintained and coordinated the setup of new software and hardware in the bank systems • Support LANs, WANs, network segments, Internet, and intranet systems • Enhance operational efficiency in improving the Active Directory, Lenovo NAS, V-Sphere, Xenserver, VDI-in-a-box and monitoring environments • Analyze, isolate issues and troubleshoot problems reported by users • Maintain, Install and deploy VMware and Xenserver infrastructure • Monitor networks to ensure security and availability to specific users • Ensure network connectivity throughout company's LAN/WAN infrastructure is on par with technical considerations • Maintain network servers such as file servers, VPN gateways, intrusion detection systems • Administer servers, desktop computers, VDI Grid, printers, routers, switches, firewalls, phones, smartphones, software deployment, security updates and patches • Keep a log of problems and resolutions; performs other duties as requested by manager • Ensures the telephone and Internet banking systems are functioning properly and efficiently • Trains staff as necessary on upgrades and new software/hardware

Garden City, Ga

• Supported all locations across Georgia and Texas and was onsite support (when needed) for 6 locations within the coastal region of Georgia• Tickets were placed by phone, email and later by self service ticketing used by some employees• Tickets were recorded, documented and tracked using BMC RemedyForce software• Issues were quickly assessed and assigned priority and every effort was made to complete each ticket within the allotted time according to its priority• Supported a wide range of programs daily including, Microsoft Dynamics Navision database, Outlook, Microsoft Office products and changes/additions to Active Directory• Remote support was accomplished through multiple venues including Bozteck VENM (VNC Scan), Citrix Management Console and Citrix Go To Assist• Infrastructure included using Citrix Xenapp software with thin clients, desktops and laptops connecting to 10 servers located in Atlanta at our corporate office• On site, in Savannah, I managed our equipment and connections to include a Cisco router, multiple Dell switches across 5 buildings, copper and fiber connections, a Mitel 3300 server, Honeywell DVR, Arecont IP cameras, Sharp and Kyocera printers and other peripherals• Became well versed in our Mitel phone system and was the go-to person for more difficult changes and implementation to the system before involving the vendor• Supported all mobile devices within the company to include Blackberries, iPhones, iPads and any personal phones used for company purposes• Was awarded Tech of the Quarter for 2ndQ 2012 for my numbers in FCR and SLAs

Held multifaceted responsibilities to configure, install, and administer network infrastructure and telecommunications systems that supported a staff of approximately 200 personnel. Fulfilled administrative responsibilities including the addition and changes to user desktops, email, and network accounts. Acted as Network Administrator with approximately 15 servers including an Exchange 2000 Server, cold storage server, and 2 IBM Imaging Servers. Actively provided desktop, configuration, and phone support for software and hardware. Provided back up assistance when needed including creating and storing backup tapes, running checks for end of day processing, and printing nightly reports.• Served on Technology Steering Committee where we planned, researched, proposed to board members and implemented the best technologies to enable the bank to run more efficiently.• Solely responsible for training new hires on our network and maintaining the Active Directory including managing Group Policies to make sure the correct access was given to new employees.• Upgraded Windows 98 computers throughout the bank to Windows 2000.• Created a computer replacement schedule for the entire bank.• Solely responsible for management of the Plug and Play telephone system.• Won award for the Most Help Desk Calls in 2004.

Master Of Science, Computer Infomation Systems, Security

Completed Classes: IT Strategy and Management Information Systems Analysis and Design Information Structures/Java Business Data.

Bachelor Of Science, Computer Information Systems, Business

Activities and Societies: Student Athlete 2000-2004 (Softball)