Stacey H. Email & Phone Number

California, United States

San Francisco Bay Area

Manage ServiceNow platform projects from initiation through product delivery and sustainability.

San Francisco Bay Area

Managed all aspects of $4M sales and business environment. Drove sales performance by analyzing profitability metrics and market trends. Managed and lead store Leadership team through lifecycle of all in-store projects and company directed initiatives. Maintained consistent level of customer retention through Brand Loyalty Program and service excellence. Created efficient and productive staff scheduling. Managed Training & Development for team of 25. Created and foster a fun, positive store environment for both customers and store staff.

San Francisco Bay Area/Silicon Valley

Managed project lifecycle of Agency Growth strategies and Operational Excellence initiatives as Business Consultant for 10 Agencies in assigned territory. Obtained 6 professional licenses in order to articulate industry products, terminology, regulations, and establish credibility with Agents. Partnered with Corporate business partners and Field Leaders in development and execution of company-wide programs. Identified business process inefficiencies and staff training voids in each individual agency. Provided real-time coaching and support to Agents and agency staff on modernized sales processes, key business principles, and marketing strategies. Guided Agents on use of best practices to achieve their agency vision, deliver an improved customer experience, adopt consultative sales techniques, increase revenue growth, and become more comprehensive business owners. Performed FINRA Principal Supervisory Compliance duties for Registered Financial Representatives

San Francisco, Ca

Managed project lifecycle for 500+ real estate driven construction projects in the United States and Canada. Collaborated with geographically diverse Corporate and Field business partners to ensure seamless execution and delivery of new store projects from pre-construction to store grand opening. Contributed to Division Brand proforma and company bottom line by achieving 100% on-time store openings. Enhanced employee and customer store experience by delivering 350 minor remodel projects and maintenance programs. Re-structured store opening support team roles and responsibilities yielding 82% task and 56% time reductions in District Manager workload. Managed cross-functional team to implement new cost effective pre-opening expense and travel guidelines yielding $60K and $200K annual savings, respectively. Implemented pre-opening inventory count process yielding 35% decrease in new store shrink

San Francisco, Ca

Provided project management and process improvement support to Store Development Department on temporary employment basis

San Francisco, Ca

Managed Training and Communication programs for Corporate Architecture & Construction Department.Researched industry best practices and analyzed ROI of existing in-house training programs. Collaborated with department leaders and end-users to identify training needs, establish curriculum, and determine delivery methods. Re-engineered construction processes to elevate department knowledge, improve efficiencies, and establish collaborative business relationships within department of 359. Created 20+ process and soft skill training and communication programsImplemented cost effective project document distribution process that yielded 63% annual savings. Generated 20% higher training program participation rate

San Francisco, Ca

Contributed to construction process lifecycle for 20 Flagship store real estate projects. Collaborated with cross-functional business partners on project timelines and scheduling. Established milestone monitoring protocols to identify project risks and keep project action items on track.Assessed business partner performance and progress, providing support and resolutions as necessary. Facilitated stakeholder project status conference calls and meetings. Compiled and distributed written status reports to Executive Leadership and key stakeholders on a weekly basis. Provided additional project support to Senior Project Managers as needed.

Bachelors, Housing, Design, & Consumer Studies

Activities and Societies: Alpha Delta Pi Sorority, ASID, and PMI Stillwater, OK

Agency Business Consultant, Professional Certification

Augora Hills, CA

Mastering Project Management, Professional Certification

Essentials Of Project Management, Professional Certification