Stacey Field Email & Phone Number

Canton, MI, United States

Tampa, Florida, United States

As the SR QA Lead, my obligations included developing test plans/ test cases (both automated and manual) for the ServiceNow platform (including 79 services, 12 modules, 25+ integrations, table maintenance, and the CMDB database). Developed test case creation strategies reducing redundancy and maintenance time by 35% overall. These strategies were then.

Remote - St Petersburg, FL

Although my job title states that I worked in testing, I was heavily involved with all aspects of project development for several projects. I was also recognized as the Subject Matter Expert (SME) for technology on a number of processes, applications, and utilities. My role fluctuated depending on the need of the business and encompassed everything from.

Tampa/St. Petersburg, Florida Area

I worked for JP Morgan Chase Treasury division on a contact basis and held the position of Business Analyst/Project Manager. While employed, I worked on multiple projects - some simultaneously - each were developed, managed and installed on time and within budget. I worked with many different areas of business but primarily focused on IVR and reporting.

As a Business Reporting AnayIst for CompuCredit, I created adhoc reporting when needed to assist in identifing and tracking various issues that arose using SAS, SQL, Business Objects, Crystal as well as MS office. Addtionally, I assisted with the maintance of all collection queues used, as well as performed updates to the IVR, along with any changes that.

My main responsibility was managing collections vendors for performance as well as compliance over multiple product lines as well as types. These include credit card products as well as installment and payday loan services. In addition, I participated in the development of a web based system of record used to manage and service accounts. I worked directly.

I successfully managed several teams of late stage collectors over multiple product lines to ensure performance as well as compliance. I performed call monitoring, answered escalated customer calls, administered performance feedback, as well as created collection and dialer strategies on a regular, if not daily basis. I was on several commities used to.

I managed a team of over 20 collectors in late stage collections as well as developed calling strategies and managing the operation of the dialer system. I also reconciled account settlements to ensure that they were reported correctly on both our records as well as consumers' credit reports. I was responsible for meeting the triggers to ensure that our.