Stacey Field Email & Phone Number

Canton, Mi, United States

Tampa, Florida, United States

As the SR QA Lead, my obligations included developing test plans/ test cases (both automated and manual) for the ServiceNow platform (including 79 services, 12 modules, 25+ integrations, table maintenance, and the CMDB database). Developed test case creation strategies reducing redundancy and maintenance time by 35% overall. These strategies were then developed into processes and implemented. Worked with the Application Development and Product teams to identify areas within the Service Catalog that could be standardized; contributing to the reduction of redundancy and maintenance requirements. I participated in backlog grooming sessions with the squad for all efforts and was pivotal in identifying gaps and impacts.Coordinated testing efforts between the ServiceNow squad and numerous integration partners including: WINS, Salesforce, NIA, Blazent, HPOO, Algosec, Nuvolo, and Hitachi Managed defects from creation through closure using 2 separate defect management tools and developed processes and reporting to ensure proper resolution. Reduced the existing defect queue by 60% and maintained the reduced rate for 3 years.I participated and implemented department level documentation for defect workflows, metrics and audit documents to be aligned with the conversation to Agile.Coordinated testing efforts over 4 locations (time zones), between 15 + test engineers based on skill set and experience to ensure optimal results and identify opportunities.Worked with the squad to create the project charter, release planning process, entry and exit criteria for all swim lanes, as well as any additional processes identified through retrospective sessions.Prepared daily, weekly and monthly metrics to senior management for each effort performed for over 25 projects.

Remote - St Petersburg, Fl

Although my job title states that I worked in testing, I was heavily involved with all aspects of project development for several projects. I was also recognized as the Subject Matter Expert (SME) for technology on a number of processes, applications, and utilities. My role fluctuated depending on the need of the business and encompassed everything from assisting with requirements to post-implementation testing. My vast experience with all aspects of project development made me an asset to the testing team as well as the business. Some accomplishments during my tenure are as follows: - was a member of the test team that launched an international system of record conversion (mainframe to web-based) - which was the largest performed at that time- areas of focus included: IVR, electronic messaging, electronic statements, distributions, commissions, trading over various platforms, and a variety of other smaller processes and procedures- developed new testing approaches based on self obtained system knowledge to allow for more effective testing and identification of gaps/issues *Request resume for a complete list of work performed and accomplishments

Tampa/St. Petersburg, Florida Area

I worked for JP Morgan Chase Treasury division on a contact basis and held the position of Business Analyst/Project Manager. While employed, I worked on multiple projects - some simultaneously - each were developed, managed and installed on time and within budget. I worked with many different areas of business but primarily focused on IVR and reporting development and statistics. Some of the tasks performed include: - Worked closely with technology and the business partners to facilitate communication with project statuses, timelines, scope and budget details - Performed requirements gathering and document development as both a BA and a PM - (SRA, FRD, call flows, project plans, etc) - Performed impact/gap analysis when and where needed resulting in a very low percentage of defects identified across all projects - managed multiple implementations including developing plans, securing resources, ensuring environment stability, and facilitating post-production validation

As a Business Reporting AnayIst for CompuCredit, I created adhoc reporting when needed to assist in identifing and tracking various issues that arose using SAS, SQL, Business Objects, Crystal as well as MS office. Addtionally, I assisted with the maintance of all collection queues used, as well as performed updates to the IVR, along with any changes that needed to take place through Triad for account placement. I worked closly with executive management on various tasks related to company wide MIS reporting as well as tracking.

My main responsibility was managing collections vendors for performance as well as compliance over multiple product lines as well as types. These include credit card products as well as installment and payday loan services. In addition, I participated in the development of a web based system of record used to manage and service accounts. I worked directly with the development team to help design and outline the functionalitly needed for my department through JAD sessions. I also assisted with UAT testing and re-writes to ensure the final product met the needs of the business. I researched and wrote all of the processes and procedures for the collections department; both internal as well as external. I helped to develop and managed reporting used to track performance from the executive level down to the collector level using SQL, Visual Basic, Micorsoft Office and Business Objects/Crystal.

I successfully managed several teams of late stage collectors over multiple product lines to ensure performance as well as compliance. I performed call monitoring, answered escalated customer calls, administered performance feedback, as well as created collection and dialer strategies on a regular, if not daily basis. I was on several commities used to identify, develop, and implement company initiatives aimed at increasing performance, decreasing cost, and adhering to all compliance - both regulatory and internal. I also participated in the re-development of the collection letters which are dispersed to all CompuCredit customers.

I managed a team of over 20 collectors in late stage collections as well as developed calling strategies and managing the operation of the dialer system. I also reconciled account settlements to ensure that they were reported correctly on both our records as well as consumers' credit reports. I was responsible for meeting the triggers to ensure that our contract to service was upheld.