In 2021, my role as curriculum and content manager was made official and since then, I have taken on a more active role in the business. I am responsible for managing: our RTO Registers, training and assessment materials, all marketing materials and compliance of our student management system. This involves training and mentoring administration and curriculum team members, consulting with ARTOs and other clients, supporting Senior Management to maintain RTO compliance and working closely with our trainers and subject matter experts to deliver quality training.

I began with Go Train in February 2017 as an Instructional Designer. I was initially responsible for updating, compliance checking and contextualising training and assessment materials for various Australian Rail Transport Operators (ARTO). My role expanded in 2018, when I was asked to resurrect our E-Learning platform (Moodle) and create the ability for us to offer accredited ARTO short courses and our own signature courses online. I then managed the day to day operations of this platform, whilst continuing to design and develop paper-based training and assessment materials. In 2019, I took on further responsibilities of managing Go Train website and social media accounts and in 2020 added email marketing to this list.

Since 2015, I have been writing content and copy for Australian businesses. My love of finding the right words to help passionate individuals sell their skills and themselves has seen me working on projects as small as job application letters and business critical emails, to those as large as extensive SEO content generation for major real estate sites, branding and packaging copy for an international Computer Accessories company and editing and publishing a non-fiction business memoir for a Company Director. To pursue my love of words, I have continued to add new skills to my repertoire, in 2019 completing the Australian Writers Centre Features Writing Course and Masterclass, and in 2021 completing the Australian School of Copywriting suite of courses, which has enabled me to add journalistic research, interview, advertising copy and SEO copywriting skills to the work I do for businesses and thought leaders.

As an experienced training developer and content strategist, I have a love for creating or refining content to maximise learning and business outcomes.Developing, updating and mapping Vocational Training programs, I have also spent the last few years writing and creating content for the corporate training industry. My experience includes a tailored in-house employee engagement program for Macquarie Bank and CBRE, plus the re-development of a diverse range of training programs for both formal qualifications and informal job seeker resources.Current clients have engaged me to complete the following tasks within their business: - Manage the online and offline curriculum needs for in-house courses and corporate clients- Project management, including managing sub-contractors and quality control of resource development- Website management, including SEO strategies, content development and UX- Social media and content marketing across multiple platforms

I was asked to join the Education Team in early 2014 in a newly created role due to expansion of the business. I was eager to join this part of the business and gain skills in designing training programs. Immediately, I was given a special project with our Short Courses Team, due to my passion and knowledge for self-development and engaging team members to improve personal and business outcomes. Writing this bespoke course over a period of 4 months for Macquarie Group and CBRE to improve team engagement, individual productivity and internal customer service outcomes was enormously fulfilling for my career goals. Structural changes within Vocation, increased my client load significantly and I managed the development of resources for major client projects across Victoria. This included the coordination of deadlines, managing contract Instructional Designers, liaising with Subject Matter Experts, Trainers and Project Managers. I was also required to be the Subject Matter Expert for Retail Industry and Customer Service clients, which involved developing Training and Assessment materials for Certificate III & IV in Retail Operations.During this role, I participated in Professional Development activities to stay up to date with ASQA requirements for Validation and Moderation. In October 2014, I attended an intensive Master Class with Cathy Moore on designing Scenario Based Training, a training delivery method which is used in leading Corporate Training environments. This course gave me the ability to develop training which actively engages students to learn and gain greater knowledge retention to become competent in work skills quickly.My role changed from a full-time role to a contract position in March 2015. This enabled me to work flexible hours from home which required focus, discipline and the prioritisation skills needed to balance life and workload.

Coordination of national training needs for major client with over 1800 students. Scheduling of workshops and induction sessions nationally including calendar management, trainer coordination, communications and registering of attendees.Development of induction and assessment packs for training needs. Key contact for all restaurant managers and State Managers for 50+ sites. Compliance check of submitted assessments. Educating the trainers in procedure changes, developing internal training materials for monthly conference calls, attending monthly meetings with client, attending induction sessions as Training Organisation representative.

Temporary assignment whilst recruitment of new EA was taking place.Booking and coordinating all travel requirements for trainers, department managers and senior management. Ordering and management of all maintenance, stationery and kitchen requirements.Event management for Department Professional Development Day, Company Annual Conference, Company Annual Charity Day.

Training and Assessing multiple clients within the retail training package.Coordinating on site visits with 70+ trainees across rural and urban sites in NSW.Development of Powerpoint presentations for training sessions. Maintaining professional development, compliance and currency of own qualifications.

Responsible for managing, recruiting and training all staff across 6 retail sites.Designed and implemented processes, forms and training tools for Sales Key Performance Indicators, Recruitment and Induction, Performance Management, Visual Merchandising, Marketing, Cash Management and Stock ControlImplemented store Sales Budgets, daily KPI recording and a Weekly Team Newsletter ‘Rock It’. Coached Store Managers on team management, visual merchandising, business targets and sales processes. Worked with General Manager to develop a professional Retail Business approach through systemisation, following legislation and integrating new policies and procedures within the Retail Department.

Improved sales by over 50% at Warringah Mall and 20% at Chatswood by retraining all team members on sales techniques and implementing processes to encourage accountability. Recruitment and induction training for all new team members and store managers within my area. Responsible for performance management of team members.Responsible for the visual merchandising of my stores and implemented window changes on a weekly basis. Improved sell-through of items through monitoring of unit sales and location within floor-plan. Responsible for managing stock-takes across 6 stores each season.Reduction of stock losses through security training, implementing correct procedures for stock records and bag checks of team members.

Monitoring and driving sales performance through coaching team members on sales and customer service techniques. Recruitment of all sales team members. Reporting and following legislative requirements in the recruitment process to keep accurate records, as per the company policy. Training all new team members on store operations and sales techniques. Responsible for running Area Team Meetings, training Store Managers and Casual Team Members, holding workshops and activities to improve product knowledge, styling techniques and team moral. Managing the Visual Merchandising Manual and updating with Head Office directives monthly. Implementing monthly Visual Merchandising changes, as per the VM Plan and monitoring it daily to ensure it is maintained as per the directive.

Design and production of fashion rangeSales, PR, marketing, and development of fashion brandEstablish and maintain retail accounts Sourcing & negotiating with manufacturers and suppliersBranding, culture & creative direction of a new clothing label

High Achievement of KPI’s: sales, store presentation, wages budget Performing to high standard in mystery shop reports Training and staff development (includes store managers) Relief manager within multiple stores including concession and boutique locations

Managed the jewellery department within 40+ stores in 4 states, implementing new sales strategies, and training programs.New store set-ups and refurbishments.Driving sales within a specific dept via extensive training and mentoring of in-store staff, locally and interstate.Merchandise planning, monitoring dept sales, and stock movement to maximize sales opportunities.Creation and implementation of national VM strategies.Buying negotiations at international trade shows in Hong Kong.