• Responsible for the day to day operations which consisted of dispatch (On-Site), scheduling, marketing, customer relations, procurement and sales.• Responsible for the training of the Field Tech Leads and Depot Tech Leads. This also included training on the help desk service manager which allowed the technicians to hand off calls to upper level more experienced technicians. • On-Site business customer visits to ensure productivity of staff and customer satisfaction of rendered… Show more • Responsible for the day to day operations which consisted of dispatch (On-Site), scheduling, marketing, customer relations, procurement and sales.• Responsible for the training of the Field Tech Leads and Depot Tech Leads. This also included training on the help desk service manager which allowed the technicians to hand off calls to upper level more experienced technicians. • On-Site business customer visits to ensure productivity of staff and customer satisfaction of rendered services.• Accounts Receivable, Accounts Payable and Collections. Show less

• Managed, maintained and supported network, servers, computers and printers all over the state of Virginia, Maryland and DC.• Was responsible for maintaining backups daily, retrieval of data for users, and documenting all necessary information applicable.• Was responsible for documenting and repairing all tier 2 tech support calls.

• Assisted in the setup and installation of Wireless Access Points (WAP) throughout the company business unit.• Assisted in implementing of Help Desk Ticket System that allowed end-users to put in help desk tickets and allowed us to prioritize in the order received.• Installed and configured several servers for database application usage, file storage and active directory management.• Responsible for the project management including the ordering of computers, cabling, and sever… Show more • Assisted in the setup and installation of Wireless Access Points (WAP) throughout the company business unit.• Assisted in implementing of Help Desk Ticket System that allowed end-users to put in help desk tickets and allowed us to prioritize in the order received.• Installed and configured several servers for database application usage, file storage and active directory management.• Responsible for the project management including the ordering of computers, cabling, and sever administration. Show less

• Was responsible for the day to day operations which consisted of dispatch (On-Site), scheduling, marketing, customer relations, procurement and sales.• Responsible for the training of the Field Tech Leads and Depot Tech Leads. This also included training on the help desk service manager which allowed the technicians to hand off calls to upper level more experienced technicians. • On-Site business customer visits to ensure productivity of staff and customer satisfaction of rendered… Show more • Was responsible for the day to day operations which consisted of dispatch (On-Site), scheduling, marketing, customer relations, procurement and sales.• Responsible for the training of the Field Tech Leads and Depot Tech Leads. This also included training on the help desk service manager which allowed the technicians to hand off calls to upper level more experienced technicians. • On-Site business customer visits to ensure productivity of staff and customer satisfaction of rendered services. Show less