Stacey Gill Email & Phone Number

Whiteley, England, United Kingdom

Whiteley, Hampshire, United Kingdom

Whiteley, Hampshire, United Kingdom

Whiteley

Currently employed in Zurich Insurance – Claims Handler Level 2 – Personal Injury / Credit Hire Motor Claims / Third Party Damage (December 2013 – Present)• Manage a personal Caseload of Motor Credit Hire / Personal Injury Claims• Referral Point• Dealing with Credit Hire Claims up to £40k• Authorising Cheques up to £40k• Negotiating to settlement of Credit Hire/Repair Claims • Working under pressure and meeting demanding deadlines/targets – Achieving Agreement from all Parties and settlement at the earliest opportunity to avoid leakage (Settlement before penalties)• Identify and Investigate liability to reach settlement at the earliest opportunity• Extensive written and telephone communication with Motor Clients and businesses• Effectively dealing with and meeting Customer demands to ensure the claim is settled on the best possible terms to meet the Customers Specialised needs• Dealing with Litigated Cases • Maintaining Customer focus & providing excellent service – Treating Customers Fairly• Settling Claims on the telephone to reach the earliest settlement• Ensure claims are dealt with proactively • Identify Fraudulent Claims • Extensive written and telephone communication with Motor Clients and businesses• Manage and handle Personal Injury Claims on the MOJ Portal through to settlement up to £40K• Manage and Handle Personal Injury Claims NON MOJ up to £40K• Customer Contact for Key Customers – Customer Site Visits/Meetings• Chartered Insurance Institute Coordinator for Zurich Whitley Office – Invigilating Exams, Ordering Revision Materials, Coursework and Exams

Whiteley

Previously employed in Zurich Insurance – Claims Handler Level 1 - Credit Hire Motor Claims/Third Party Damage (April 2012 – December 2013)• Manage a personal Caseload of Motor Credit Hire Claims• Negotiating to settlement of Credit Hire/ Repair Claims • Working under pressure and meeting demanding deadlines/targets – Achieving Agreement from all Parties and settlement at the earliest opportunity to avoid leakage (Settlement before penalties)• Identify and Investigate liability to reach settlement at the earliest opportunity• Extensive written and telephone communication with Motor Clients and businesses• Effectively dealing with and meeting Customer demands to ensure the claim is settled on the best possible terms to meet the Customers Specialised needs• Dealing with Litigated Cases • Maintaining Customer focus & providing excellent service – Treating Customers Fairly• Settling Claims on the telephone to reach the earliest settlement• Ensure claims are dealt with proactively • Identify Fraudulent Claims • Extensive written and telephone communication with Motor Clients and businesses

Funtley

Previously employed in Third Party Claims Handling Agency (April 2010 – April 2012)• Manage a personal caseload • Ensure indemnity is in order• Identify liability and manage high value claims from start to finish involving in depth investigation and negotiation with various organisations to ensure the correct settlement. • Working under pressure and meeting demanding deadlines – Achieving Agreement from all Parties and settlement at the earliest opportunity to avoid leakage • Excellent communication skills• Extensive written and telephone communication with Motor Clients and businesses• Teaching and Training others• Effectively dealing with and meeting Customer demands• Gaining positive feedback from Customers• Maintaining Customer focus & providing excellent service• Excellent inter-personal skills (settlements, litigation, claim disputes)• Excellent IT skills• Proactively dealing with Credit Hire Claims/Organisations in order to minimise leakage and contribute towards reducing the average cost per claim.

Whiteley

Previously employed (Sept 08 – Apr 10) in an insurance, accident Management Company, which essentially requires the following experience and core skills:• Good communication• Dealing with customers - Telephone Based and Face to Face• Dealing with the first Notification of Loss of Motor Insurance Claims• Working under pressure and meeting demanding deadlines• Working effectively in a team• Resolving and solving problems and challenges• Dealing with Referrals from Less Experienced handlers• Listening, understanding, empathising• Teaching and Training others• Excellent computer skills, proficient in Microsoft Office• Dealing with Customer Claims • Carrying out processes and procedures• Personally dealing with clients on Company visits (showing Company best practices)

Gosport

Previously Employed (June 2006 – September 2008) In Lee on the Solent Fish and Chips• Good Communication• Good Customer Service Skills – Face to Face and Phone Based• Teaching and Training others• Worked well under pressure

As Level

AS Level • Graphics B • Travel & Tourism B • Geography D • Music E • Mathematics E

A Level, A-C

A Level • Graphics A • Geography C

Music, A*- C

GCSE'S • Music A* • Graphics A • Art A • German A • English Language B • English Literature B • Mathematics B • Geography B • Double.

Certificate Of Insurance - Cii

Chartered Insurance Institute CII – Certificate CII – 1 Module in Diploma – Claims