Supervisor, Tl, Trainer, Coach, Financial Analyst
Convergys
Taylorsville, Ut
Clients: DIRECTV, United Health Group, and U.S. Census• Utilize MS Office Suite and internal systems to audit accuracy of data, evaluate trends, document, setgoals, and provide training in relation to performance metrics.• HR functions performed include timekeeping, FMLA / LOA, termination, documentation, and behavior coaching.• Audited credit transactions for policy compliance, accuracy, and coaching opportunities.• Created and facilitated the implementation of a peer-to-peer communication program. The program was geared toward improving communication, coaching, and positive reinforcement across multiple site locations (approximately 4,000 employees). The program significantly increased agent development and improvement to financial metrics.• Traveled to provide training, coaching, and supervisory support for the opening of two locations.• U.S. Census & UHG: Learned project, trained material to 30 (Census) and 45 (UHG) agents then supervised agents through transition into production up until project completion.