Responsible for the total overall operation of the facilities in the areas of safety, comfort, productivity and efficiency to the standards of the contract and to the satisfaction of the end users. Annual contract value of $3.3 million. Review and approve all expenditures for materials, equipment, tools, supplies, labour and subcontracts in order to achieve margin targets. Negotiate additions, deletions and changes to the contract scope. Set goals and review employee performance. Administer the Quality Management program. Develop and lead continuous improvement of operational and business systems, processes and procedures in support of site operations.Year over year, increase annual revenue by $3 million through Additional Work Requests. Manage all projects to ensure quality, budget and schedules are achieved. Includes Change Order management and Quality Assurance.

Reporting to the Division Manager, I am responsible for planning, organizing, directing, controlling and evaluating Facility maintenance requirements in accordance with schedule, specifications and budget. My primary focus is safety, scheduling, quality, costs management, reporting and managing Additional Work Requests (AWRs). • Manage Facility Maintenance and Operations contract with Defence Construction Canada (DCC) • Project manage approximately $3.2 million in Additional Work Requests annually• Completed equipment take off, generated maintenance schedules and implemented roll out of CMMS• Coordinate resources to complete day to day contract requirements, demand calls and Additional Work Requests in order to meet client priorities• Provide leadership for assigned project in regards to cost, schedule, quality, safety, and contract performance • Establish project objectives, policies, procedures and performance standards as per company policy and contract specifications • Establish and maintain excellent relationships with all stakeholders including Black & McDonald team members, clients, consultants, trades, subcontractors, vendors and suppliers while keeping them informed of relevant information • Plan, prepare, monitor, and manage maintenance schedules and milestones • Ensure work is performed in compliance with applicable standards – ie. HSE regulations, company policies and procedures, and contract requirements • Monitor and report on progress, labour productivity, work outcomes, budget, cost, and forecast • Prepare and submit project estimates and price; negotiate all changes in scope as required • Ensure material and equipment are available to trades persons • Maximize business performance and team effectiveness

Reporting to the Vice President of Business Development North America, I was responsible for delivering sales and margin targets for key Canadian Federal Government clients. I acted as the main interface between key accounts and internal departments, ensuring that a high-level of customer service was provided while prioritizing and pursuing identified opportunities.• Led team to successfully implement mission critical solutions for key strategic accounts including Facial Recognition software, Order Management, Document Personalization and Fulfillment software and services, etc.• Highly familiar with software development life cycles and Agile methodologies including Scrum• Experienced in managing complex contracts with multi-product and system components• Identified and proposed plan to reduce inventory carrying cost by $1 million • Discovered inefficiencies impacting revenue by 18% and proposed improvements to maximize billings• Established a Return Merchandise Authorization (RMA) and replacement process to address contract requirement• Highly familiar with PWGSC, CISD and IISD policies and contracting processes• Foster positive business relationships at all levels within account profile • Monitor performance against contracts and on-time deliveries• Mitigate risks to ensure timely resolution of potential issues• Provide mentoring, training and guidance to junior employees• Participate in Executive Steering Committee, Business Development Updates, Forecast Reviews, and Production Meetings• Develop performance updates, pursuit plans, opportunity updates, business cases and proposal responses

Reporting to the Senior Vice President, Business Development, I was responsible for assisting in the execution of CBN's sales strategy by supporting the Business Development Directors, Account Managers and Sales Service Managers in all activities related to the pursuit of new business, improving customer experience, creating operational efficiency, and managing the fulfillment of existing contracts.• Managed and directed a team of Sales Service Managers, Proposal Writers and office administrative staff to meet the needs of ongoing business requirements• Worked with manufacturing to ensure targeted delivery goals were achieved and escalated issues appropriately to senior management• Managed communication channels within and among departments

Working with the Business Development Directors for Federal Canada, I was responsible for performing contract oversight activities for several Canadian Federal Government contracts. • Received 2008 Achievement Award• Synchronized drafting, review, compiling and submission of several large scale and complex proposals with an 88% contract award rate• Designed and maintained a Contract Management Spreadsheet to track contract values and expenditures• Developed a Production Tracking tool to monitor for late deliveries and potential fee credits• Implemented a Time Tracking tool and monitored billable hours charged to projects to ensure estimates were not exceeded• Applied for annual Consumer Price Index increase for applicable contracts• Managed Sales Order and Fulfillment processes for applicable contracts• Performed market research and analysis of consumer trends and competitors• Managed estimate request and pricing process for all Canadian Federal Government accounts• Coordinated events including customer visits and conferences

Provided superior administrative support to President, including correspondence, document management, events/logistics coordination, policy compliance and problem resolution.• Updated and maintained calendars and coordinated travel arrangements for top executives• Compiled and reconciled business expense claim submissions for top executives• Drafted correspondence and presentation material• Conducted extensive research on various points of business interest• Assisted business development team on special projects as necessary

As a highly organized and detail-oriented Executive Assistant, I provided thorough and skillful administrative support to the VP of Business Development.• Managed and directed a team of administrative support staff• Implemented succession planning, hiring and training practices to meet ongoing business needs• Completed annual performance reviews for all reporting staff• Appointed as the Corporate Security Officer (CSO) and facilitated Facility Clearance for the Ottawa branch• Implemented improvements to accounts payable process to reduce payment cycle by 33%• Developed an Employee Handbook welcoming new employees to the Ottawa branch• Responsible for vendor management and vendor contract negotiation• Managed acquisition and maintenance of a large inventory of promotional products, gifts and branded clothing• Coordinated building renovations and office relocation• Created highly effective organizational filing system resulting in easy access to critical information• Coordinated high-level conference calls, board and management meetings, shareholder meetings, special events and travel arrangements• Wrote correspondence, proofed and edited press releases and proposal submissions to ensure accuracy and consistency• Drafted company reports, branch updates, speeches, and slide show presentations• Assisted with special projects as required