Managed sales and customer engagement training initiatives of 8 retail locations with annual sales of $75M. Led site training of new POS system, reporting, and updated associate and management development programs. Provided customer complaint resolutions and appropriate follow-up training. Oversaw all aspects of registry, student-based sales, and relationship building programs. Coordinated all in-store customer-based events.▪ Created and conducted sales and customer service-focused consultant development seminars.▪ Introduced program to proactively contact registrants to improve registry performance.▪ Developed and implemented in-district Leader-on-Duty daily observation tool.▪ Utilized role play as effective delivery method of staff training, leading to improved sales performance and enhanced associate satisfaction and retention.

Managed P&L, inventory control, loss prevention, merchandising, brand training, and scheduling. Chosen to represent Northeast region at corporate merchandising meetings. Recruited, trained, and managed staff.▪ Introduced operational routines focused on improving inventory control processes.▪ Led multiple teams through store remodels, providing stability, decreasing shrink, improving morale, and enhancing back room efficiencies. ▪ Analyzed sales reports; shared results with team to improve understanding and buy-in.▪ Led collaborative team effort to adjust merchandising to maximize sales trend.