Stacey Jackson Email & Phone Number

United Kingdom

Birmingham, United Kingdom

My job involvedoverseeing the contact centre, including making sure all shifts and events were covered and that the phones were answered in a timely manner to meet our clients SLAs.I dealt with escalated complaints requiring me to use my knowledge of the business and events we sold for to provide a resolution for the customer.I helped with staff recruitment and training on all of our systems that we used, which included Expoware, Audience View, Secutix, Spektrix and Skylight.

Birmingham, United Kingdom

Selling tickets for Concerts, Festivals and Exhibitions across the UK using various ticketing systems such as Audience View, Spektrix, Secutix and Enta.I dealt with members of the public everyday and I was their first point of contact for any queries or complaints they had, this could have been via email or phone through the LiveOps system.I liaised with other departments to get the solution. I helped print and despatch customers orders, making sure the ticket format and details were correct, and I also helped allocate and despatch other agents tickets.Part of my job also required me to work concerts and exhibitions, selling tickets face to face and resolving any issues/complaints at the event, dealing with the show manager and promoters.

Tamworth

I dealt with manufacturers such as Firetrap, Lacoste, Paul Smith, Ted Baker and Henri Lloyd, ordering from them and taking delivery of our next season stock and distributing the required amount to the other branches. I was constantly serving members of the public, dealing with complaints over the phone and face to face.I worked at the other branch in Stafford to cover management absences. I processed the weekly takings and completed the book keeping required, whilst keeping track of monthly figures to meet targets.

Tamworth

Serving members of the public and ordering stock items from other stores to fulfill customers orders or replenish store stock.I also worked at the other branch in Stafford to cover absence. I helped deal with the stores deliveries which required me to go through the orders for discrepancies.

Tamworth, Staffordshire, United Kingdom

In this role I had to be flexible, having to help out in the restaurant when needed. I was responsible for keeping the bar and outside areas clean and tidy, doing stock rotation and replenishing the fridges and also changing barrels.I helped train new members of staff and supervise up to three members of staff per shift.I also undertook training in COSHH, Food Hygiene, Health & Safety in the work place and Manual Handling.

Tamworth, Staffordshire, United Kingdom

Face to face and over the phone reception duties included booking in parties and dealing with any complaints.I oversaw 26 Bowling Lanes, 2 Technicians and up to 6 Lane Attendants.I had to make sure public areas were kept tidy, and Attendants were on hand to assist any Lanes that called, and to make sure the Techs responded in the case of a lane shut down. I also helped to look after the Saturday Bowling Leagues with all 26 lanes in competition, children's parties, Company Christmas parties and hen/stag parties.

Tamworth

My job was to design and create invoices, logos and signs.I also assisted in stacking, collating and packing company orders.

Gcse Photography, Gce Advanced Photography, Photography

Advanced Avce Art & Design, Fine/Studio Arts, General

Education record