• Identified and triaged access and login issues, ensuring timely escalation and resolution to enhance user experience. • Provisioned and managed Smartsheet licenses, overseeing user access levels, fostering efficient collaboration, and maintaining security compliance. • Responded to customer inquiries, directing them to appropriate documentation or providing first-line troubleshooting for DocuSign, Smartsheet, and Qualtrics platforms. • Reviewed and managed user profiles in Qualtrics, enabling requested features per permitted access levels and ensuring compliance with organizational policies.

• Utilize my background in Information Security to convey information to both technical and non-technical teams effectively.• Conduct Digital Forensic investigations and Incident Response for enterprise computer security incidents, including but not limited to internal and external intellectual property theft, attacks/intrusions, corporate resource abuse, and insider threat investigations.• Frequently utilize the ability to adjust fluidly to multiple demands, shifting priorities, ambiguity, and rapid change.• Advise clients on the relevance of information derived from internal and external sources associated with information security matters, digital forensic inquiries, and investigative work.• Utilize report writing skills to organize all relevant case information into an easy-to-understand format.

1503 Employees• Experienced in managing customer relations by addressing inquiries, resolving issues, and building strong rapport.• Expertise in conducting forensic collections on a variety of digital media.• Performed physical acquisitions of 5 to 10 Laptops per a day.• Proficiency in using industry-standard forensic tools such as EnCase, FTK, Magnet Axiom, Oxygen, and Cellebrite.• Strong understanding of legal and regulatory requirements related to digital collections.• Performed large scale Remediation projects as large as 50,000 forensic artifacts across a multitude of platforms.

500 Employees• Greet one hundred customer and prospective clients entering the establishment, determine the nature and purpose of their visit, and direct them to specific destinations daily.• Provide top notch customer service to clients and prospective clients.• Answer an average of seventy customer inquiries per a day, took messages or transferred calls as needed.• Maintain current records of staff members whereabouts and availability.

200 Employees • Greeted an average of twenty people entering the establishment, determined the nature and purpose of their visit, and then directed them to specific destinations daily.• Provided top notch customer service to clients and prospective clients.• Answered an average of fifty customer inquiries, took messages, or transferred calls as needed.• Kept current records of staff members whereabouts and availability.

• Upgraded my interpersonal skills.• Demonstrated master level tech support skills.• Expanded my social network.

• Provided top notch customer service to clients and prospective clients.• Answered customer inquiries, took messages, or transferred calls as needed.• Kept current records of staff members whereabouts and availability.• Greeted prospective clients entering the establishment, determined the nature and purpose of their visit and then directed them to specific destinations.

• Worked 24hr Emergency Service. • Greeted and assisted customers in a friendly manner. • Lockouts - housing and automotive, key extractions, lock repair, picking and drilling when necessary. • Record keeping, filing, and other computer work.

5000 employees• Used top-notch management skills to motivate fellow team members to perform at their best.• Used effective business communication to strategize with upper management and bring a project that was in danger of failing to completion successfully.• Trained two support technicians on how to perform their job duties like veterans.

5000 employees• Researched new technology, and urged its implementation, keeping the company technologically competitive. • Maintained and set up new user security accounts in a Windows 2003 Forest. • Maintained and administered computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. • Performed data backups and disaster recovery operations on the mobile platform by implementing cloud backup solution across the enterprise saving an estimated $26,000,000,000 due to loss of data and the downtime caused by disasters. • Restructured and improved Checkpoint Firewalls resulting in two underutilized $50,715.00 firewalls being clustered in high availability mode tremendously improving Trinet’s security posture. • Implemented Enterprise Web Filtering Solution resulting in increased employee productivity saving Trinet an estimated 25,000,000 a year in lost revenue due to Cyberslacking and other web-based threats. • Implemented and secured an enterprise wireless network solution increasing productivity and scalability by decreasing the need for cable installation and increasing worker productivity by 16 percent.

5000 employees• Trained and managed four Desktop Support Engineers and achieved significant improvements in their performance resulting in a 20 percent increase in productivity. • Investigated new technologies pertaining to network security. • Performed Malware Analysis and Digital Forensics, remediated Code Red Virus using various techniques saving the Academy of Art 1.2 Million dollars in loss of data and employee downtime. • Performed End User Investigations and Incident Response which saved the Academy of Art $6,000,000,000 a year due to threat mitigation. • Provided solutions and defined security requirements to technical and non-technical audiences saving the Academy of Art University $15,000,000 a year.

200 employees • Carried out first-level support duties. • Installed and configured Windows servers.