In my position as Learning and Development Manager at Jackson Walker, my primary responsibility is to direct, plan, organize and oversee training on new and existing software applications and instructional technology for the Firm.Responsibilities also include:• Overseeing the development of training work plans, training schedules and training materials.• Coordinating with senior staff responsible for development of new software to identify and develop training for new software applications.• Developing evaluation and feedback processes for training programs.• Administering the training budget, controls expenditures, and allocates training resources of the Firm.• Assigning projects to Training staff and supervising these activities.• Evaluating staff performance.• Providing advice and guidance to the Chief Information Officer relative to long range planning for training needs for both new and ongoing software applications.• Establishing and implementing short and long-range departmental goals, objectives, policies, and operating procedures; monitoring and evaluating program effectiveness; and effects changes required for improvements.

Responsible for the design and delivery of personalized, group and online training on technology systems and software. Responsibilities include proactively developing and delivering programs and associated materials for instructor-led classes, one-on-one coaching, e-learning, and skills assessment. Required to assess training and support and act as end user advocate for the IT team.Responsibilities • Develop, design and deliver new-hire as well as continuing technology education curriculum • Maintain learning management system • Direct and assist with the creation of in-house training documentation as well as customizing vendor documentation• Act as subject matter expert in specialized applications on projects and as needed on other technology

In my position as the Technology Training Manager at Stoel Rives, LLP, I supervised the Portland office training department and coordinated the tasks of trainers in the firm’s branch offices during firm-wide technology implementation and upgrade projects. When technology professionals needed training, I coordinated with vendors to provide classes from experts. I oversaw and participated in the development of all technology training course curriculum for the firm. At Stoel Rives I designed learning plans for newly hired attorneys, paralegals, legal secretaries, and administrative staff used in all the firm’s offices, creating a consistent base of knowledge for all incoming personnel. I created a catalog of courses to enhance the technical skills of our users to help them be successful in their jobs. I was responsible for determining the training needs of our users and balancing them with the business priorities of the firm.