Stacey Victoria Lockett, Mcm Email and Phone Number

Tenant relations: Communicating with tenants about property issues, collecting rent, and responding to complaints Maintenance: Organizing maintenance and repairs, and coordinating with vendors for services like landscaping and trash removal Leasing: Assisting with lease negotiations and renewals, and showing properties to prospective tenants Advertising: Helping advertise vacant properties Financial management: Preparing budgets and financial reports, and managing payments Compliance: Ensuring compliance with anti-discrimination laws Administrative support: Providing administrative support as needed Property inspections: Performing property inspections in some cases

-Onboarding calls for new campaigns - taking the time to learn more about the client, their business, their goals, what’s important to them & setting proper expectations between us and the client.-Regularly schedule META and Google campaign strategy calls to discuss campaign performance, invite feedback from clients and, provide proactive recommendations leading to more effective campaigns & increased business.- Inputting clear notes in REACH regarding all work done on campaigns to provide transparency in everything we do.- Responding in an appropriate amount of time to client communications and requests. Guide for appropriate response times - Setting up marketing campaigns based on Customer Success Dept. strategies tailored to the local markets of your clients.- Regularly checking campaigns to review campaign performance, proper use of ad spend & integrations to ensure maximum results.- Creating & maintaining effective marketing campaigns based on Customer Success Dept. strategies, leading to increased business for our clients - measured by both CPL & ROAS.

• Answer internal and external over 70 customer calls per day and written correspondence regarding health insurance benefits coverages, provider contracts, eligibility, authorizations, referrals grievances, pre-enrollment and claims.• Taking calls back-to-back while toggling through several applications and multiple screens.• Handle employee HMO, PPO, OAP health benefit packages.• Understand and quote deductibles, out of pocket costs, PCP enrollment, HSA benefits, quality of service and care,• Work in a highly customer-focused metrics-driven environment, which supports quality of service and compliances through policies and procedures.

• Answered telephones and provided information about order status, store hours and pharmacy procedures• Answered customer phone calls to address questions and provide assistance with prescriptions• Receives new prescriptions and/or refills ensuring correct entry/documentation of information required to process orders via phone• Updated computer system with current customer, payment, and inventory information• Verifies that prescription indicates drug name, strength, direction for use, quantity to be dispensed, any special instructions, and refill information• Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues• Alerts pharmacists when information is lacking, and prescription requires further action and/or when information is noted in allergy and comment fields in ePIMS• Enters required prescription and/or patient information into pharmacy computer (Pharmacy Information Management System-PIMS) and/or types of prescription labels• Exemplifies pharmacy's mission and organization's vision by contributing to health satisfaction of members by providing appropriate medications, information, and professional services in helping, caring, courteous, and efficient manner.• Counted and labeled prescriptions with correct item and quantit

• Respond to internal and external over 70 customer calls per day and written correspondence regarding insurance benefits, provider contracts, eligibility, authorizations, grievances, and claims• Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions• Helped large volume of customers every day with positive attitude and focus on customer satisfaction• Assisted members with correcting account, service, and system issues by educating on required forms and technical processes• Learned internal systems and related service role duties to provide skilled team backup in handling customer demands• Handled complaints with prompt, courteous service to uphold professional reputation• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences• Investigated and resolved accounting, service and delivery concerns• Delivered prompt service to prioritize customer needs• Met customer call guidelines for service levels, handle time and productivity

• Scheduled appointments, court appearances, and depositions for busy law firm• Filed court documents and legal pleadings with court clerk on behalf of attorneys• Handled office scheduling and made notes for deadlines, motions, and other important dates• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes• Managed accounts and client records of clients, observing confidentiality, and extreme discretion• Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients• Prepared and managed attorney travel itineraries to optimize scheduling• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence• Conducted legal research, compiled, and organized evidence and identified relevant legal articles and statutes to use for legal proceedings

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention• Entered and updated sensitive customer information during check-ins and room changes• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel• Contacted housekeeping staff and maintenance department to resolve issues with guest rooms• Planned coverage needs and organized services to support incoming special events• Introduced customers to resort amenities with pleasant and helpful demeanor• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours• Answered customer telephone calls promptly and appropriately handled needs• Issued room keys to guests upon check-in and answered questions regarding proper use• Took reservations over phone, in person, and via computer for guests and provided confirmation information

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention• Entered and updated sensitive customer information during check-ins and room changes• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel• Responded swiftly to room requests and other inquiries made via establishment website, email, or phone• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout• Confirmed important personal and payment information for compliance with security and payment card industry standards• Maintained clean and organized front desk areas to uphold polished company image• Oversaw fast-paced front desk operations and guests' needs at busy facility• Took reservations over phone, in person, and via computer for guests and provided confirmation information

• Schedule meetings, presentations, via Outlook for over 300 employees• Answer incoming calls, direct to the appropriate person or department• Create and respond to over 100 emails daily.• Answered phone promptly and directed incoming calls to correct offices• Corresponded with clients through email, telephone, or postal mail• Kept reception area clean and neat to give visitors positive first impression• Confirmed appointments, communicated with clients, and updated client records• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance• Maintained visitor log for entering and leaving facility for security purposes• Helped office staff prepare reports and presentations for internal or client-related use• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions

• Answered customer telephone calls promptly to avoid on-hold wait times• Responded to customer requests for products, services, and company information• Offered advice and assistance to customers, paying attention to special needs or wants• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns• Tracked customer service cases and updated service software with customer information• Analyzed customer service trends to discover areas of opportunity and provide feedback to management• Participated in team meetings and training sessions to stay informed about product updates and changes• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor