Stacey Richardson, Pmp Email & Phone Number

Alpharetta, GA

Atlanta Georgia

• Assumed management of all IT projects; helped bring several long standing projects to closure including a data center upgrade, Citrix server upgrade, and printer\copier refresh.
• Developed a common repository and project schedule for all active projects
• Introduced structured project management including development of project request, project charter, change request forms, and PMO proposal.

• Responsible for determining which features and functionality to implement and project management of all new development for the flagship product, DTE:
• Implemented Agile\SCRUM development practices as well as other policy and procedure improvements which resulted in improved quality and increased productivity.
• Accomplished the same for our off-shore development partner.
• Developed automated testing scripts which reduced regression testing from three weeks to less than one week while simultaneously reducing the number of resources required.
• Responsible for implementing significant improvements in budgeting, forecasting, and management of development expenses.

• Established this position and initiated/completed 50+ critical engagements which compressed project schedules and reduced costs. Managed relationships with 3 large vendors and 50+ small vendors both off-shore and.
• Established the use of off-shore vendors which was instrumental in projects being delivered ahead of schedule and with a high level of success. Completed rollout of a critical application in 8 months versus proposed.
• Served as primary point-of-contact between vendors and all business and IT units. Dealt extensively with senior decision makers both internally and externally including Directors, CIOs, EVP’s, and VP’s. Also served as.

• Managed Help Desk operations supporting 20,000+ independent insurance agents across 38 states.
• Transformed a poorly performing Help Desk into one rated as ‘The Best in the Industry’ by 20,000+ agents by developing effective policies, procedures, tools, training, documentation, metrics and surveys. Initial survey.
• Managed growth from 25,000 to 120,000 calls and from 8 to 38 employees including the Manager, Trainer, 4 Team Leads and 32 Customer Service Representatives. Managed a $1.75M budget.
• Managed a $3M project to convert 20,000+ agents from using our rating software via their desktop to accessing the application over the Internet via Citrix which resulted in $6M of additional revenue and cost savings..

Managed software development projects including the development of the first graphical rating application for AIG Agency Auto. Concurrently managed the conversion from an in-house developed CRM to a commercial CRM and several other software development projects.

Managed all IT projects and operations to support operation of 16 businesses & call centers – Managed all IT projects and operations for 3 major resorts, 5 smaller resorts, 3 restaurants, 2 spas and 3 sales centers. Major applications included Property Management, Mortgage Receivable, Sales & Commission Tracking, and Tour Generation/Management systems..