Proactively own and manage high-touch customer relationshipsProvide Singer point of contact for customer issuesApply fundamental troubleshooting skills to issues before escalatingEnsure customer service level agreements (SLA)Accountable for all technical/product issues and technical relationshipConducts project initiation activities/needs assessmentsAnalyze existing client systems, interface requirements, business process, reporting and operational needsResponsible for development of design documents and customized reporting documentsProvides professional consulting services in the areas of product/service customizations, business process, complex custom reports/interpretation and special projects as related to implementation effortWorks and counsels with client on system and service configuration efforts, product adaptation and business best practice solutions.Determines best methodology and oversees the accurate and timely conversion of client data.Builds client control information and oversees the pre- and post- implementation testing of productsOversees formal hand-off of system and operational services to other ADP departments/clientsPerforms other related duties as assigned