Stacey Craddick Email & Phone Number

Morrisville, NC

-Maintain the highest caseload of account assignment in Client Success department, with 55 clients totaling $4.8 Million-Averaged 4.98 in CSAT (client satisfaction) scoring for across clients-Proactively engage clients on goals to support purchase decision- work with clients to establish project plans for improvement, identify growth potential and confirm.

Madison, Ohio

Winner of top HR performer within parent company for Q1 & Q2 2018Develop innovative and engaging orientation process to welcome and train new hiresMaintain compliance with facility and state policies for onboarding paperwork and file managementOngoing new hire training intervals for 30-60-90 day check ins & mentorship program Recruitment of all personnel.

Cary, NC

• Proactive team leader, actively engage administrators in site suggestions and improvement, assist with training, create documentation for new platforms, train staff on platform proficiency, manage schedule for support.
• Assemble weekly newsletter for support department (write articles, edit articles, team updates)
• Lead pod training on team development goals (quality, efficiency, time management)
• Determine coverage- track team unavailability time for phone coverage, monitor responses on Relias’ social media platform (Relias Connect), monitor wait times and customer abandonment concerns
• Created training collateral—(Quick Guide for Learners, Skills Checklist, Gamification Learner updates) 6 training documents as displayed on Relias Connect
• 1-on-1 meetings with company administrators to better train and improve overall website performance, site visits to train 5+ administrators in person

Raleigh-Durham, North Carolina Area

• Received client job descriptions and prioritize open positions with client postings; added requisitions into SharePoint, assessed clients’ features, calculated pay rate and searched for candidate matches, assessed.
• Reviewed resumes and contacted qualified candidates for pre-screening, utilizing internal database of +7mil candidates
• Conducted on average 40+ initial phone interviews/week, resulting in 3-5 candidate submissions/day
• Wrote candidate summaries, highlighting candidates’ strengths in relation to clients’ needs
• Consulted candidates on resume creation, as well as cover letters and interview protocol
• Coordinated interview times, processed onboarding paperwork and briefed candidates on clients’ needs and expectations

Apex, NC

• Assisted VP of Operations in maintaining production of a high volume of websites
• Wrote and edited customized SEO value content for websites
• Created SEO articles, newsletter articles and customized social media posts
• Created website development procedure and informational documents for clients
• Worked with individual members of production team to meet deadlines for projects
• Used Dreamweaver to edit content in existing websites

• Researched concepts for website development; provided recommendations for improvements/changes targeting 20-30 audience
• Sorted advertisement and job files by 15 corresponding national magazine titles
• Proofread advertising copy and editorial content
• Archived catalog system of monthly advertisements and CDs

• Wrote, edited, and managed online content for Writing Center blog
• Hosted academic workshop for BGSU students
• Served as a consultant and tutor to undergraduate and graduate students in all majors
• Responsibilities included critiquing organization, structure and synthesis of academic essays on various topics
• Designed and distributed learning guides for different grammatical topics
• Assisted with marketing efforts (created flyers, went to school events to promote writing services)

I assisted patrons in locating library items, as well as processed and labeled news items. I also filed and shelved, and directed patrons to necessary library databases.

Seasonal position-- I filled customers' orders by locating, marking, and processing orders, I also maintained care of plants (weeding, trimming, etc.).

• Answered 30-40 phone calls daily and scheduled appointments for 6 veterinarians and technicians
• Filed and organized paperwork; processed end-of-the-day reports
• Greeted clients upon arrival and arranged payment processes

Ba, International Studies

My degree in International Studies allowed me to be flexible in scheduling classes. I have taken a little bit of everything, from English.

Certificate Of Completion, French Language

During my time at Alliance Francaise, I attended French language and comprehension classes, writing and composition lectures and culture.