Oversee complex projects involving IT infrastructure and resourcesOrganize existing projects for corporate visibility, then lead them to completionEstablish Project Management Office at corporate level encompassing each project at its individual stage in the lifecycle.Implement expectation of PMO to lead projects from initiation to completion, applying project management principles in tandemIdentify best project management methodologi(es) to approach individual projects and collectivelyPartner with all levels of the organization to understand business requirements, existing processes, internal jargon and business unit expectations of Project ManagementEstablish stakeholder relationships for current and future projects' success and to secure buy-in of sponsors both present and future

ness Operations Manager, CBRE 2023 - 2024 • Manage service operations team in support of Corporate Properties Group (CPG) Furniture Accommodations, including procurement of specialty support items identified by risk management process. • Manage process improvement, controls, and implementation of SaaS to enable the business unit in meeting objectives effectively and efficiently. • Develop, implement, and streamline processes for overall business operations. Troubleshoot and resolve complex inquiries and requests from stakeholders. • Develop project plans; Plan, initiate, execute and complete projects on time and under budget. Maintain system integrity and security. • Coordinate software/release upgrades/enhancements with IT. Train and management operational team

Manage IT program and projects of several sections or departments, exercising supervision of solution, costs, and methods. Manage and drive the delivery of the IT program and projects within budget, time, quality and agreed deliverables (SLA/KPI). Establish and ensure adherence of the chosen solution direction to budgets, schedules, work plans, and performance requirements during the project execution. Formulate and manage the project plan, in accordance with the goals and timing, set by management or the Program Manager; Responsible for resource allocation, risk management and setting quality standards and expectations used and measured. Control the project budget and project progress; evaluate project feasibility, costs/benefits, risks and added value, takes corrective actions when necessary and generates adequate reporting. Lead projects, within the project budget and program strategy. Contribute to the formulation of the project management maturity of the Infrastructure Delivery Center. Coach and manage project team, internal and external, with a strong drive on delivering results. Interact with all levels of organization and Philips Business Units.

Manage operational, tactical, and strategic activities, such as procurement and fulfillment of telecom services with TEM partner Manage relationship suppliers, including but not limited to contractual negotiation and dispute resolution Manage relationships with outsourced telecom suppliers (North American help desk/True Source Labs) Audit and review supplier performance against defined SLAs and OLAs and raise service improvements when Ensure that problems are solved, either by own analyses or by escalation to a 2nd line support function and chasing the solution. Train and support users on applications in order to minimize the user complaints and maximize the performance of the IT system Collaborate with ITGS constituents to ensure comprehensive and robust end to end service solutions are delivered to the market Propose (pro-)active recommendations for improvement in delivery of IT Application services (e.g. problem management, process improvements, FAQ’s, knowledge articles, work instructions)

Business Office Manager, Clint Elliott Survey· Maintain office services by organizing office operations and procedures; preparing payroll; Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.· Design and implement office policies by establishing standards and processes; making necessary adjustments.· Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends by using Excel pivot table summaries· Maintain professional and technical knowledge by attending educational workshops and initiating self-lead training opportunities.· Build and maintain strong relationships with customers ensuring timely resolution or escalation, communicating promptly on progress· Lead technology integration to identify and implement efficiencies in timekeeping, payroll and invoicing. Ongoing monitoring of system users and any issues related to integration and user error.

Technical Project Manager, Sprint· Defined project deliverables and monitored status of tasks.· Collaborated with cross-functional teams to draft project schedules and plans. Updated and managed Siterra and other internal project databases.· Reviewed all leases to guarantee that tenants received the proper level of service.· Acted as liaison between landlord and site acquisition vendor during build-out phase of project.· Developed productive relationships with key account holders.· Manage decommissioning projects of in-building locations. Represents a monthly and annual cost savings in the DAS budget.

Real Estate Project Manager, Sprint· Reviewed all leases to guarantee that landlords received the proper level of service.· Defined project deliverables and monitored status of tasks.· Drafted action plans and led meetings with department executives to review project status and proposed changes.· Delivered status reports to stakeholders for budgeting and planning purposes.· Collaborated with cross-functional teams to draft project schedules and plans.· Monitored team progress and enforced deadlines.· Updated and managed Siterra and other internal project databases.· Acted as a liaison between National team and local market team.· Acted as the single point of contact on all landlord matters. Prepared correspondence, accounting and financial documents for analysis.· Successfully led key projects which resulted in executive recognition of being leading market in our region.· Managed the Clearwire Decommissioning project to terminate existing leases. These terminations represent a considerable savings for Sprint in the near term.

· Managed general contractors in site acquisition deliverables in multiple markets and with various equipment types/models which is specific to market.· Managed deliverables of vendors including their schedules and construction in order to meet forecasted install dates.· Reviewed and submitted bids for projects (telco, construction, leasing review, etc). · Managed cost/budget process when needed.· Managed the information and interaction with other groups such as Field ops, RF, backhaul and construction· Acted as a liaison between configuration engineering and logistics to ensure order accuracy to end point; managing the return/exchange process when incorrect parts arrive to the ship location· Communicated with all levels of the project management organization.· Managed data used in reports utilizing Sharepoint and NRM.

· Tracked, analyzed and interpreted trends in leasing entitlements and installed equipment data. Worked to minimize and alleviate financial impact of discrepancies.· Manipulated data using pivot tables, pivot charts and macros.· Coordinated and led meetings with other department managers and served as main liaison between construction and sourced vendor staff.· Designed training plans focused on Siterra and other internal databases. · Provided onsite training.· Created weekly and monthly reports and presentations to local team and upper management by using various resources to include, but not limited to, Excel pivot summaries and related macros.