• Project Management Consultant for the Information Technology division of the United Association, at the international headquarters for the union of plumbers, fitters, welders, and service techs. Managed multiple web application development and maintenance projects (up to 12 at one time) from 3 to 36 months for United Association clients using Agile and DevOps methodology. Determined improvements, generated vision statements, project plans, and schedules, established scope, assigned tasks, assessed risk, track progress, and coordinated testing. Functioned as communications lead with team and client to ensure client satisfaction. • Recognized that several projects were repetitive and created a plan for a new user-friendly, configurable software system that reduced development costs by 50% within 2 years.• Turned around a failing project to completion within 3 weeks. Prevented the potential loss of good employees by developing an improvement plan and creating a project planning structure.• Managed projects renovating FoxPro applications to .NET web applications.• Managed the conversion to Okta for authorization and authentication for all systems.• Created a base configuration of Microsoft Teams, Monday.com, and Azure DevOps for communication improvements and repeatable processes among the IT division and their clients.• Subject matter expert in discussions on software design, security, user authentication and authorization, testing methodology, and client relations.• Trained clients on systems and new features.• Wrote technical documents such as user guides and support documentation for the help desk.

• Project Manager (6 years) and previously the Deputy Project Manager (6 years) for the implementation of MDVOTERS, Maryland’s statewide voter registration system, since its start. In charge of the continuous development of the system from conducting the design sessions to approving every functional specification to testing issues before they are moved to production use. Managed over $20 million in contracts for the development of software, daily production operations, VPN network maintenance, server site upgrades, field support, and security testing. Managed Information Technology projects following the PMI Book of Knowledge and DOIT standards for Life Cycle Development. Responsible for systems engineering, supervision, and management of employees, project schedules, procuring contracts, hardware, and software, ensuring that all MDVOTERS voter registration business processes work correctly, properly setting all MDVOTERS system parameters, and maintaining system administrative functions, including application security functions. Supplied leadership to voter registration supervisors in 24 local boards of elections statewide on the use of MDVOTERS functions, and detailed guidance to over 300 system users on MDVOTERS procedures. Customer service skills were required when handling Public Information Act requests, political and campaign data requests, and voter questions and concerns, particularly escalations.• Subject matter expert, technical lead, and security expert on the Voter Services website team that won a Federal Voting Assistance Program grant. This brought the website design and programming in-house to include the electronic delivery of ballots and online voter registration. Managed moving the website to a cloud-based virtualized system, in-house developers, contracts for security and developer consulting, and buying of equipment.

• Served as the facilitator for 11-student sessions focusing on applied sciences, vocabulary and basic engineering skills in an elementary classroom setting. • This is a new innovative movement to provide creative interest in future scientists.

• Head consultant of a private organization providing complete computer consulting for home and small businesses, including procurement, systems engineering, troubleshooting and training services. • Managed system migration, computer security risk mitigation, wireless installations, and workstation configurations. • Helped businesses perform process re-engineering and consulted on relevant technology benefits. • Provided database development, implementation, management, and training.

• IT department head for an automotive equipment importer distributor. • Duties included computer procurement, web page, email, VPN, firewall, system backup, database, and service management.

• Had duties as task leader, systems consultant, software developer (Visual Basic), and data migration expert (Jet and Oracle) for a firm providing database packages for charity and school systems to track fund-raising contributions, organize events and develop future income. • Because of the unique combination of customer service and technical skills, was brought into struggling contracts in order to turn them into successes.

• Performed development, IT troubleshooting, and custom software engineering (C++) for retail point-of-sale computer systems including point-of-sale, accounting management and credit card communications.

• Worked as a defense contractor supporting classified (Secret clearance) Navy and Marine Corps programs to protect tactical combat systems from the thermal, nuclear and electro-magnetic effects of weapons of mass destruction.