encompass is a Health and Social Care programme that will create a single digital care record for every citizen in Northern Ireland who receives health and social care. encompass aims to provide patients and service users with the safest, highest quality of care that is possible.

- Created and implemented annual marketing, communications, digital andPR plans in line with the business objectives delivering ROI.- Managed a team of 2: Graphic Designer & Photographer.- Increased follower base from 18K to 43K in 18 months on LinkedIn througheffective content marketing, positioning the business as an employer ofchoice.- Optimised online digital presence delivering an annual increase of 26% onsearch engine rankings.- Won over 10 industry awards including Overall FM Company of the Year for2 years running.- Acquired average monthly value of $44K in PR coverage.- Reporting: monthly and quarterly reports presented through PowerPoint tothe senior management team (MD & CFO).- Liaise and collaborate with senior management to discuss and advise onbrand positioning.- Project manage logistics for a wide range of company events.

Created and implemented annual marketing, communications, digital and PR plans in line with the business objectives to support business growth plans.- Responsible for managing the marketing budget and spend.- Plan, implement and manage all annual marketing campaigns measuring results to ensure ROI.- Conduct regular brand audits across the business to ensure adherence to brand guidelines.- Creation and implementation of MPLUS+ Brand Promise improving customer service delivery to increase sales.- Creation and implementation of a job shadowing program called Project 4.25 addressing issues within the business at a deeper level enhancing business improvements for MPLUS+.- Analyse potential strategic partner relationships for company marketing.- Create and implement a digital strategy in line with the business objectives and vision- Manage Multi Media platforms: LinkedIn, Facebook, Twitter, Yammer- Launch marketing campaigns and build online digital presence using online internal portal systems, Google Analytics and Mail Chimp. - Conduct regular brand audits across the business adhering to brand guidelines. - Create content for all Marketing materials issued by the business (Direct Mailers, Social Media, SMS Marketing, Radio Campaigns, Competitions, Brochures, Website, and Online Consumer Portals).- Build strong working relationships with the Senior Management Team and key colleagues in the office, communicating updated news and developments that are relevant to the business. - Plan Press Releases and content for our PR agency to release to relevant publications. - Events: Organise participation in Community Events and Exhibitions MPLUS+. - NPS scoring survey

Business Networking International - Supported the networking group as Secretary / Treasurer and Events Co-Ordinator

Recruitment for Administrative and Secretarial positions

Specialised in recruitment for call centre staff