Responsible for end-to-end validations for customer accounts and subscribersSupport the validation of underlying transactions, data sources and reports that feed into our financial reporting.Created and generated SQL queries to analyze and manipulate data.Analyzing and determining a method to validate against reports or data to ensure customer billing.Participate in testing and implementation of the billing system software releases/upgrades.Test lead in subscriber reporting for UAT testing and implementations of software releases/upgradesCreated test case and test scripts, supported projects throughout development, testing, UAT and production phases.Ensure SOX compliance via audit/control reports for products and servicesIdentify trends and inconsistencies via reporting for marketing/financial purposes

Provide revenue financial reporting and accounting support for 6 yr federal Inmate Telephone systemResearching payment disputes and inaccuraciesMaintain all vendor payments and purchase orders for record keepingReview and recommend policies, procedures documentation and implementation for the revenue assurance areaProvide detailed analytics and telecommunications revenue reporting and analysisAssist in preparing budget, forecast, monthly and quarter over quarter and YTD reporting

Gather flash/scorecard data and information to support the computing of the company’s revenue and other billing transactionsAnalyze customer revenue data by bill cycle, Area, Region and AgentCreate monthly reports explaining all financial impacts and variance analysis.Act as single point of contact for Sprint’s business customers regarding switched services and dedicated products/Public Fon accounts.Coordinated and managed multiple projects to meets SLA’sResolved all contract related disputes, technical, billing and product issues. Project managed all Desk Top Manager and Media related issues for carrier transport customers Participated in quarterly customer site visits to address outstanding billing issues, contract amendments, negotiations and other customer related issues.