Stacey Naylor Email & Phone Number

Tolland, Ct, Us

Tolland, Ct, Us

Eden Prairie , Mn, Us

Support the Enterprise Business Process Reengineering (BPR) team to drive cross-functional collaboration, optimize customer engagement, project support, strategic planning and deliver significant financial benefits through process improvement, and providing leads to the department’s digital technology solutions.  As the Opportunity Advancement lead, designed and managed the OI engagement lead process, developing processes and tools to support team collaboration, customer engagement strategy, proposal and charter creation, lead management, and suggest project resourcing in alignment with operating model. Supported and coached projects that generated $76M in benefits for 2023 and set up an additional $14M for 2024. Collaboratively refined the project billing process, improving clarity, collaboration, and quality reporting through cross-functional collaboration within the department. Advocate for the BPR role in the implementation of project and time tracking tools (Jira, OpenAir & PPMO) and driving data quality efforts. Created context-driven documents to enhance understanding and purpose sharing, including spearheading playbooks to mature the BPR role and bridging communication gaps across the department to keep BPR consultants informed on key leadership initiatives.

Eden Prairie , Mn, Us

Lead Lean Six Sigma and strategic planning activities for Payment Integrity cross matrix functional teams, driving solutions for complex issues. Developed and analyzed process assessments resulting in ongoing process improvement opportunities, risk mitigation activities and increased process visibility. Managed and coached team of 3 Black Belts and Master Black Belts Collaborated across multiple functions to streamline the end-to-end Payment Integrity case management process, consolidating 10 processes into 1 and saving an estimated $20M+. Planned and facilitated a successful 40+ person hybrid onsite and virtual problem-solving workshop, resulting in the identification and prioritization of 8 capital initiatives and saving the Payment Integrity team $88M over 12 months. Designed and coached business to implement Quality Operating System and Business Process Management for a rapidly growing business area. Conducted trainings on Cost of Poor Quality, DMAIC Fundamentals, Life of a Claim, and Project Management for forty peers and business partners, offering ongoing coaching support. Coached and achieved a 90% certification rate for 14 Lean Six Sigma practitioners. Guided a green belt in reducing quality errors, generating $6M in savings, $900k in revenue, and $8k in saved processing time.

Us

Designed and implemented a complex Quality Operating System for Optum Tech’s top ten critical applications using Six Sigma concepts, resulting in visibility into the maturity of each critical application with a strategic, prioritized improvement plan leading to improved quality, therefore user and customer satisfaction. Objectively defined quality in technology based on ISO 25010 Quality Characteristics and Business Analysts guide to non-functional requirements and validated it with a cross-functional team of technical experts.  Implemented a Production Quality Risk Assessment process to identify and analyze risks, leading to strategic process improvements. Designed and executed a repeatable technology assessment and improvement program; also piloted the assessment of two core applications to identify and prioritize vulnerabilities based on the definition of quality.  Calculated cost-of-poor-quality for common defects to enable improvement teams to easily quantify benefits.  Trained and mentored team members to enhance employee engagement and develop top talent.

Us

Support Optum Tech Service operations using Lean and Six Sigma tools and methodologies and leading cross-functional teams to achieve business objectives like enhancing customer satisfaction, quality, and cost efficiency.  Lead project to recover lost Connextions (non-integrated entity) customer due to dissatisfaction in technical security and infrastructure failings; retained and increased customer revenue to over $2M. Identified and prioritized key improvement areas for client portal implementations, resulting in $1.5M savings. Reengineered Green Belt program, eliminating waste and improving efficiency in training and administration. Coached four Green Belts to certification.  Measurably improved declined customers satisfaction for Connextions (non-integrated entity), retaining over $2M in customer revenue. Identified and prioritized key improvement areas for client portal implementations, resulting in $1.5M savings. Reengineered Green Belt program, eliminating waste and improving efficiency in training and administration. Coached four Green Belts to certification.

Amsterdam Zuidoost, Nl

Utilize Lean and Six Sigma tools to streamline IT and corporate operations, enhance customer satisfaction, improve quality, and drive cost efficiency, while fostering a culture of quality and knowledge sharing. Collaborated with cross-functional project teams to identify and implement process improvements, resulting in increased efficiency, effectiveness, and significant cost savings, revenue growth, and productivity improvement. Planned and facilitated five successful Kaizen workshops, training internal staff on Lean Six Sigma methodologies. Led cross-functional teams in streamlining IT Finance processes, reducing analytical efforts by over $500K annually, improving customer satisfaction, and enhancing cost transparency.  Improved accuracy of corporate new business forms by 17%, eliminating 10% of time spent on addressing inaccuracies, leading to $47K in increased revenue through improved productivity.  Successfully led call center improvement projects, resulting in a 20% increase in electronic forms usage, removal of an inefficient process, and generating a capacity improvement of $31K. Coached three Six Sigma Greenbelts and two Black Belts to completed certification.  Boosted employee morale by 10% through comprehensive employee surveys, analysis, and targeted feedback sessions across all teams in one year.

Bachelor Of Arts (B.A.), Psychology

Librial Arts

High School, Floriculture