Stacey Conway Email & Phone Number

Greenwood Village, Co

Drove feature and maintenance roadmap for 5 program guides serving 10M customers. Managed team of 12 employees responsible for deployments and program management. Secured executive approval and implemented strategies to remove aging products and equipment from the network. Expanded video CPE capabilities via software upgrades. Led initiatives to improve the Apple TV experience and operations.Selected accomplishments:• Enabled a top Charter strategic initiative, created operational efficiencies and reduced overhead by securing budget and executing large cross-functional programs to swap aging customer premise equipment (CPE) with minimal customer impact.• Led team tasked with managing cross-functional deployment of ongoing program guide software upgrades, delivering enhancements and bug fixes, including Instant Upgrade, Title in Guide and Advanced Advertising. • Guaranteed service continuity for over 2M customers by completing software upgrade and STB swaps to mitigate vendor software issue, which would have resulted in complete guide loss.• Received Charter Product & Technology Forever Forward Award for Exemplary Leadership

Greenwood Village, Co

Defined requirements and drove roadmap for 4 program guides serving 4M customers. Guided vendors and internal engineering teams developing and deploying software releases to deliver features and bug fixes. Directed team of 4 employees responsible for feature definition, deployment and regulatory compliance.Selected Accomplishments:• Expanded Instant Upgrade feature to Spectrum Guide, which was Charter’s next-generation program guide deployed to all new video connects.• Defined product requirements and partnered with engineering and design teams to create a cloud DVR prototype for the Spectrum TV app (STVA) for C-level review.• Developed solution to allow customers to opt-in to Spectrum Guide via existing legacy video program guide, including eligibility check and IT services to automatically provision Spectrum Guide overnight.

Greenwood Village, Co

Partnered closely with vendors and internal engineering, marketing, customer service, billing and field operations teams to launch enhanced video product features.Selected Accomplishments:• Launched Instant Upgrade feature, enabling video package upgrades for existing customers using remote control and STB, resulting in millions in annual revenue.• Provided customers with direct tuning to HD channels by defining requirements and managing vendor development and internal deployment of HD Auto Tune feature on multiple program guides, which elevated the customer experience and created parity with competitors.

Greenwood Village, Co

Executed guide migrations and launched enhanced DVR features to elevate Charter’s video product offering.Selected Accomplishments:• Launched multi-room DVR, allowing customers to access DVR recordings from all networked STBs in home, which enhanced Charter’s DVR service and drove competitive parity.• Partnered with engineering and field operations to complete in-home migrations from the SARA program guide to the Passport program guide, delivering more advanced and upgraded interface.