Stacey Overturf Email & Phone Number

Seattle, Washington, United States

Responsible for leading learning strategy across our company that includes training on skill development, product and services, new hire, compliance, and role specific training. Managed the implementation, launch, and the maintenance of an LMS. Lead a senior team of learning designers and to tech writer create and deploy innovative, highly interactive, training modules of varied modality. Increased internal training adoption and utilization by 60% over the 2022.

Seattle, Washington, United States

Led a small but mighty cross-functional learning team that built and launched a company wide LMS with a learning catalog of 200 courses, rebranded and relaunched a customer facing help site, and collected and managed competitive and customer insights to support our enterprise and territory sales strategy.

Managed cross-functional operations for two key enterprise clients that increased utilization of our products, developed dual pronged strategy for revenue growth through providing our internal teams data and tools that allowed them to deliver exceptional customer service and marketing support.

Greater Seattle Area

Built a customer-first, internal agency responsible for retention of up to $20 million and exceeded goals of 10% revenue growth and led seasoned, high performing team of account managers, responsible for strategic revenue growth, exceptional client experience, client retention for enterprise and major accounts.

Greater Seattle Area

Managed innovation program for key enterprise account, managing product testing structures timelines, success criteria, proof of concept development, and client communication. This led our product teams to launch some of our highest rated product enhancements, increasing revenue and giving our sales teams important competitive advantages.

Greater Seattle Area

Built and led a skills based peer-to-peer coaching team that provided on the job training, coaching, mentoring, and skills development to over 500 account managers, marketing managers and frontline customer service and tech support employees. Built a coaching model based on established coaching processes and Stakeholder needs, a reporting and coaching management system, and ROI model, and developed a team of high performing coaches that were subject matter experts on various roles and coaching techniques.

Greater Seattle Area

Managed and developed a team of Account Managers responsible for strategic marketing plans focusing on website conversion and providing leads to improve customer's key profit centers. Responsible for a total book of business of up to 400 clients and $800K in yearly revenue.

Greater Seattle Area

Responsible for revenue growth and lead generation for a book of business of 40 clients and $150K in yearly revenue through building integrated marketing strategies that focused on website improvements, organic search optimization, paid search campaign management, and served as the focal point for all support and service related issues for assigned book of business/client list.

Greater Seattle Area

Managed a book of business of 50 accounts and multi-million dollar monthly pipeline, and developed new business accounts through cold calling, networking, and sales presentations. Established client base and maintained customer relationships by conducting sales presentations, training seminars, effective marketing, consistent sales calls, and disciplined follow-up.

Managed a book of business of 50 accounts and multi-million dollar monthly pipeline, and developed new business accounts through cold calling, networking, and sales presentations. Established client base and maintained customer relationships by conducting sales presentations, training seminars, effective marketing, consistent sales calls, and disciplined follow-up.

Managed a book of business of 50 accounts and multi-million dollar monthly pipeline, and developed new business accounts through cold calling, networking, and sales presentations. Established client base and maintained customer relationships by conducting sales presentations, training seminars, effective marketing, consistent sales calls, and disciplined follow-up.

Anthropology

Education record

Activities and Societies: Future Business Leaders of America, Natural Helpers, Yearbook, Associated Student Body, Jazz Choir, Drama