Stacey Ribeiro Email & Phone Number

Campbell, CA, US

Campbell, CA, US

Review and accurately process all hardware and software order requests including but not limited to new purchase orders, renewal subscriptions, and RMA support Cases. Manage customer orders and ensure they are executed within timely delivery and lead time guidelines. * Manage daily Customer Backlog reports, with Operations, on a daily basis to ensure.

San Jose, CA, US

Key component of Cisco’s proactive product recall program involving Order Management, Planning and Logistics. Gatekeeper between Business Units that initiated recalls and the Order Management team that executed them. Interacted with Accounts, Program Managers and Order Management to accurately communicate, research, authorize and track the recall program.

San Jose, CA, US

Managed all logistical aspects of the Demo Loan Program to ensure a positive and successful experience for internal & external customers.Drove and administered process requirements such as customer identification, legal requirements (VISA letters and badge access), equipment ordering, and catering.Developed and implemented standardized process improvements.

San Jose, CA, US

Led and managed the Customer Service team (direct staff of 6-8 people) for a multi-million dollar demo operation. Responsible for overseeing daily team operations including order management, discrepancy resolution, asset recovery and quality assurance. Lead the logistical planning, negotiations and execution of team work collaboration events. Activities.

San Jose, CA, US

Coordinated efforts to recover over $10 million in equipment from the Trade-In Asset Recovery program. Managed customer billing process for unreturned product on loan from Cisco to customers. Engaged with large, Tier one customers.