Stacey Ribeiro Email & Phone Number

Campbell, Ca, Us

Campbell, Ca, Us

Review and accurately process all hardware and software order requests including but not limited to new purchase orders, renewal subscriptions, and RMA support Cases. Manage customer orders and ensure they are executed within timely delivery and lead time guidelines. * Manage daily Customer Backlog reports, with Operations, on a daily basis to ensure on-time delivery of products and services.* Account management, including maintenance, updates, reporting, duplicate resolution and regular auditing. * Routine Reporting functions; Forecasting, Sales Open orders, RMA back log, Customer activity, Sales and Revenue Reporting.* Works cross functionally with groups such as Legal, Finance, Logistics, and Production.* Create and maintain Customers, products, and pricing in systems ensuring data integrity.* Submit, bill, and process spare part orders. * Support Senior Management with special projects as needed.* Process and resolve customer complaints in an effective and professional manner. * Collaborate with Support Teams to resolve any Customer hardware or software issues.* Generate purchase requisitions and purchase orders for materials/parts.* Maintain and update customer account database.

San Jose, Ca, Us

Key component of Cisco’s proactive product recall program involving Order Management, Planning and Logistics. Gatekeeper between Business Units that initiated recalls and the Order Management team that executed them. Interacted with Accounts, Program Managers and Order Management to accurately communicate, research, authorize and track the recall program.

San Jose, Ca, Us

Managed all logistical aspects of the Demo Loan Program to ensure a positive and successful experience for internal & external customers.Drove and administered process requirements such as customer identification, legal requirements (VISA letters and badge access), equipment ordering, and catering.Developed and implemented standardized process improvements for program from concept to completion for future implementation. Manage and facilitate weekly team meeting including set and publicize agenda, scribe meeting minutes, track action items to completion and ensure project deadlines.

San Jose, Ca, Us

Led and managed the Customer Service team (direct staff of 6-8 people) for a multi-million dollar demo operation. Responsible for overseeing daily team operations including order management, discrepancy resolution, asset recovery and quality assurance. Lead the logistical planning, negotiations and execution of team work collaboration events. Activities included vendor management, budget, meeting locations, and catering.Managed the US and Canada Incentive Program that resulted in recovering $28M in overdue demonstration equipment. Tracked and publicized targets and awards, and coordinated efforts with peer admins and account managers to resolve outstanding issues.Managed and enforced Program policies and rules to ensure global compliance.Provided world-wide field training to key stakeholders on tools and processes required for product order entry.

San Jose, Ca, Us

Coordinated efforts to recover over $10 million in equipment from the Trade-In Asset Recovery program. Managed customer billing process for unreturned product on loan from Cisco to customers. Engaged with large, Tier one customers.