Stacey Robarge Email & Phone Number

Massachusetts, United States

Lead the helpdesk support team as the face of IT, ensuring end user satisfaction and data security. Coordinated systems changes and upgrades with managers from multiple departments. Developed and documented new hire and termination processes in conjunction with the HR team. Administered critical system backups including weekly reviews. Performed and standardized audits of Active Directory as required for SOX compliance. Trained new team members in corporate culture and procedures to maintain support quality.

Set-up and operated Sony Betacam SP for commencement exercises at Bentley College in Waltham, MA. Contracted as primary wedding photographer for candid and posed photographs, taken before and after formal ceremonies. Assisted in production and musical arrangement of multiple studio albums, including three albums of novelty music. Coordinated and designed live sound production for multiple events throughout New England, including an outdoor multi-act festival, a remote-site stage in Saco, ME, and numerous small auditorium variety and special events.

Supported a diverse array of clients, including law offices, car dealerships, and a private high school. Deployed new systems and performed hardware upgrades including workstations, servers, and network equipment. Lead internal projects to improve physical security and safety. Provided crucial logistical and design support for a cyber security awareness conference.

Waltham, Ma

Performed as the primary IT contact for a functionally diverse, bi-coastal team of over 100 people and backup support for a global team of thousands. Developed standards and systems for a wide range of functions including digital signage, video surveillance, wireless networks and workstation systems. Assisted the site manager in coordinating contractors for construction and maintenance projects and provided technical guidance to define scope and maintain physical security. Provided guidance and training to managers and peers for new and changing software and hardware systems.

Assisted in the administration of a large-scale musical production featuring the band Phish, attended by more than 60,000 people. Served as member of festival front office staff, addressing urgent situations, press inquiries, business contracts, and general public relations inquiries by phone, fax, email, and in person. Supervised inventory of merchandise and administrative equipment, both on site and off. Acted as a member of crew at multiple theatre events, including assisting in load-in and load-out, as well as event security duties.

Photographed incoming products for web site and printed promotional materials. Trained staff on inventory hardware and software. Installed and maintained anti virus and firewall software. Performed general maintenance tasks including: shelving repair and installation, painting, flooring repair and cleaning.

Helped in Customer Services department, including book inquiries, special orders, and general customer service.Assisted in store receiving department, including inventory of contents shipped from regional warehouses, shipping returned goods to publishers, and distribution of books and media to appropriate store sections.Recognized for exceptional performance in sale of store memberships.Served on the Community Relations Board of Directors, assisting in the planning and execution of on and off site events, including author signings and mobile store setups for large conventions.

Oversaw photography lab daily and weekly maintenance, including chemical handling and machine servicing of Fuji SFA printer and film processor.Recognized and requested by repeat customers for sales suggestions and product support.