Stacey Scheinkman, Itil Email & Phone Number

Purchase, NY, US

Purchase, NY, US

St. Louis, MO, US

• Provided remote support to business customers. Organized, coordinated, and managed multiple migration projects. Coordinated with the Lifecycle Infrastructure Group to track remaining Physical Server OS. X86 Server OS.
• Proactively communicated project-related status and issues to project managers, business partners, and stakeholders.
• Demonstrated strong time management skills with the ability to meet and manage deadlines throughout the project lifecycle.
• Executed ServiceNow tasks, incidents, and requests in a timely manner. Collaborated with leaders and internal teams to develop and execute lifecycle management, service level management, and continuous improvement.
• Planned, managed, and forecasted system resources. Produced weekly status reports.
• Coordinated with 3rd party vendors, Data Centers, and Data Center Engineering on iProcurement for purchase orders and tracked the purchase orders on the data center inventory spreadsheet.

St Louis, MO, US

• Served as the Hardware Implementation Services project liaison on all assigned projects associated with Support Center and/or Café Field Systems and Tools deployed across Panera's 2,100+ locations.
• Reduced average cost of remodels by $100k per project through a combination of scope and process improvements. Completed 75 café remodels in one year.
• Hosted collaborative WebEx meetings to ensure core project team members were aware of critical path milestones, tasks, responsibilities, and due dates. Used Excel spreadsheets to provide project timeline and critical.
• Worked cross-functionally with various field and support center teams to gather information/data needed to move projects forward and provided project results to senior management. Ensured compliance with architectural.
• Monitored project progress, deliverables, quality assurance, and customer service, providing project progress updates to the project team, sponsors, and stakeholders. Supported Table Service Removal, MAC (Moves, Adds.
• Identified changes/updates/opportunities within current Field System tools and procedures, and shared this information with the appropriate resources within the IS team. Partnered with internal IT teams for any.

Monroe, Louisiana, US

• Executed software updates against an established supportability baseline, ensuring contractual software update requirements were satisfied. Executed and troubleshot an average of 50 change request tickets a month, 90%.
• Utilized technical knowledge to update and maintain the software revisions across the managed server estate, including but not limited to: OS Patching for Microsoft (2008/2012/2016), Linux (Red Hat 5/6/7), and Agent.
• Prepared batches of servers for various maintenances through automated scripting tools and executed said change requests.
• Coordinated with internal teams and ensured CenturyLink’s global clients were kept up to date. Adhered to all overlapping process updates.
• Performed tasks and verified information from the change ticket to execute automation changes using HIPPO (internal monitoring tool).

Monroe, Louisiana, US

• Managed the IBM Netcool monitoring tool, maintained the monitoring client, and investigated and resolved hosting incidents and requests from both CenturyLink’s clients and internal team for over 2,500+ customers.
• Managed, triaged, and resolved an average of 1,000 tickets each month raised from alerts from the hosting environment. Provided methodical and successful execution of customer change requests. Increased quality ratings.
• Technically troubleshot, investigated, and resolved unavailable URLs, down servers, and resource utilization. Used system logs to identify the source of incidents. Coordinated with technical service engineers and.
• Investigated and determined root causes of failover cluster issues, heartbeat missing, and system outages. Diagnosed and resolved complex load balancing issues.
• Administered, configured, and installed the monitoring agent. Initiated projects to ensure overall event reduction. Automated, suggested, and submitted enhancement requests. Followed major incident management (MIM).
• Ensured all alerts were actioned as required, following knowledge base articles and supported procedures to resolve alerts.

New York, New York, US

• Organized, recorded, processed, and serviced 250 various mortgage documents or files for the month of December.
• Oversaw missing mortgage documents, including note, mortgage, title policy, assignment, power of attorney, endorsement, and modification from the imaging system, national vendors, and county recording entities..
• Performed daily tasks for FNMA, FHLMC, GNMA, CitiMortgage, and Private Investor accounts for all US states and territories for the Document Collection Department with 98% quality ratings. Assisted in training users on.

London, England, GB

• Assisted in training new users, including monitoring and managing alerts for outages, escalations, and restoration of service for US and European customers.
• Reduced the total number of incidents by 15% and increased the percentage of incidents detected by monitoring by 10% in one year.
• Coordinated with Problem Management to analyze the root causes of major incidents and resolved issues in a timely manner.
• Followed business-critical task checklists and completed all scheduled events efficiently. Ensured work was carried out in accordance with the requirements of the Quality Management System.
• Carried out scheduled system software and hardware upgrades as directed through the Change Management System.

St. Louis, Missouri, US

• Monitored enterprise network via the computerized monitoring systems from the network control center.
• Supported day-to-day moves, additions, and changes for the field of over 7,000+ users. Handled sensitive and confidential documents and information.
• Demonstrated continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality service. Handled emergency situations quickly and calmly.
• Troubleshot network problems, including telecommunications, hardware, software support, and customer support. Responded to all alarms and malfunctions and took necessary corrective measures.
• Acted as the key contact for the Network Operations department by receiving inbound calls from the IT Service Desk Call Group and other peer groups. Supported and resolved BMC Remedy ITSM tickets.
• Audited the St. Louis Metro Speed Dials. Trained new users on daily activities, including DNS, IronMail queues, and Cisco Unified IP phones. Revised the Voicemail Greetings Recordings. Resolved voice and data issues.

St. Louis, Missouri, US

• Supported Badging Office activities, created Internet and Instant Messenger reports, and utilized Remedy to fix viruses. Trained on backup for disaster recovery.
• Administered the Cisco VPN client to employees. Created a network map drive in Active Directory. Managed email account user levels for 8,100 employees. Ensured the confidentiality of user accounts, passwords, and.
• Supervised the monitoring of the email scanner for inappropriate email. Filtered spam from MS Exchange email and sent missed spam to the vendor.
• Reviewed daily audit reports for policy compliance and reported non-compliance to department management.
• Created a training manual for the Data Security Administrator position. Developed and implemented a Security Awareness Project that included six modules in PowerPoint for the Career Management System for all employees.
• Represented the Data Security Department at weekly company-wide meetings, which included members of all other IT departments.

St. Louis, Missouri, US

• Assisted with the management of local customer price authorizations, with an emphasis on price analysis.
• Served as a key contact and liaison for customers, ensuring total customer satisfaction in the electrical and telecommunication/data market.

St. Louis, MO, US

• Responsible for offering exceptional service and using creative problem-solving skills to resolve customer concerns regarding a variety of requests.
• Answered general customer and branch inquiries, resolved concerns or complaints related to rentals, researched reservations, communicated branch policies, and handled roadside assistance calls while learning policies.

Bsba, Marketing/Management

Education record

Associate In Applied Science, Computer Network Specialist