Stacey Hobbs Email and Phone Number

As Customer Sales Manager, I lead a team of amazing Customer Sales Associates who play a critical role in ensuring customer satisfaction and maintaining strong customer relationships. We advocate for customers, process orders, manage customer forecasts, collaborate with internal teams to align production and delivery schedules, purchase parts and ensure on-time delivery. - Coach, train, and develop the CSA team.- Create customer intimacy by promoting open communication and positive attitude.- Drive cross functional collaboration to resolve issues and promote interdepartmental efficiencies.

• Collaborated with senior Sales & Marketing leadership to develop price strategy and cross-functionally with support teams to execute. • Managed internally developed quote system and approximately 30,000 quotations. • Partnered with IT to integrate to quote system with an ERP solution.• Led team of 3 Pricing Analysts and 1 Senior Pricing Analyst to drive optimal margin growth for GEA through review, analysis, and approval of pricing in the Contract Sales Channel.

• Led Contract Sales program and process execution. Designed programs to maximizes salesforce effectiveness and customer ease of doing business and satisfaction.• Delivered operational excellence, simplification, profitability, training, and compliance. • Partnered with cross-functional organizations such as Sales, Pricing, Local Delivery Marketing, Training and Customer service to develop new processed designed to improve sales force efficiency and drive growth. • Led team of 4 Sales Operation Analysts.

Project management driving operational excellence within Contract Sales channel including:- support in the management of e-ordering processes- freight and services profitability- overall field and back-room execution

- Lead productivity, simplification and quality improvement projects at the National Customer Service Center.- Functional owner for GE's Order Entry system, prioritized and directed IT efforts to deliver fixes and enhancements to support key commercial initiatives and drive call center productivity.- Managed Hyphen e-ordering system integration.

Project leader for the Web-Based Pricing tool development. Project emphasis was on digitization, sales force productivity, cost reduction and margin growth.

- Led team of 6 Customer Service Representatives- Coached team members in the areas of call performance, career counseling and interpersonal skills- Project Management- Functional owner of Smart Quote tool

Served as a resource to the Quote Unit for functional use of all Smart Quote applications and procedures. Managed training programs.

Programmed price systems, analyzed and resolved order-driven price disputes, produced price sheets, provided advice to sales team regarding pricing structures.

Answered consumer questions regarding use & care, operations, sales of GE major appliances.