Stacey Medina Email and Phone Number
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What started out as a filler job led me to an 18+ year career at a top name communications company, and a 20+ year career in the telecommunications industry.While contemplating a career change years ago, I accepted a position at Motorola. I suddenly found that I had a great skill of being able to step into new roles, quickly identify the processes needed to be successful, and adapt to the needs of the company to contribute to its successes. I loved the challenges that were presented to me with each new role and responsibility, and I loved being someone who mattered and made a difference. Throughout my time at Motorola, that flexibility paid off. I was fortunate to expand my skills and experience into a large range of capabilities. Customer service allowed me to build relationships, elicit trust and understanding, and focus on communication which I later used to inspire my team to do the same. My experience in e-Commerce gave me the ability to understand consumer needs, purchasing patterns, and likes and dislikes. Product Launch Management allowed me to grow in Supply Chain functions and led to an ability to interface among many functions, regions, and countries, to achieve a goal on a tight schedule.My later roles required me to interface directly with Motorola's largest and most critical customers. I gained a strong working knowledge of their processes, requirements, and operational needs. My interaction with those companies required a strong relationship with the customer, standard processes that allowed us to be successful, clear communications, and a robust collaborative planning process. I interacted daily with partners around the globe, including Latin America, Europe, India, and China. I was later able to transition that knowledge to a new company and use my skills to manage one of their largest customers. I have enjoyed the unique and diverse cultures that I have worked with, Each day is a new challenge, and each day is a new opportunity.
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Director Of Business Development And ServicesIce Mobility Oct 2021 - PresentLincolnshire, Illinois, Us -
Sr. Service Assurance ManagerBrightstar Corporation Oct 2015 - Oct 2021Miami, Fl, Us -
Senior Global Business Operations ManagerMotorola Sep 2012 - Sep 2015Chicago, Illinois, Us• Interface with retail and online channel customers to ensure customer requirements were achieved.• Facilitated the move of distribution operations from Ft. Worth, TX to Shenzhen, China, transitioning 145 customer accounts, and over 500 products.• Trained on-site personnel in Shenzhen in customer requirements, packaging procedures, and overall customer operations.• Identified process gaps in 3rd party logistics facility, and implemented key controls and guidelines to ensure maximum efficiency.• Facilitated inventory management controls with 3rd party logistics company to ensure that appropriate inventory levels were maintained.• Established key reporting processes to document and identify early product returns trends. -
North America Regional Packaging And Product Launch ManagerMotorola Mobile Devices 2006 - 2012Chicago, Illinois, Us• Drive operational activities to assure 98% or better on-time shipments of new products at launch.• Identify cost and time saving processes and drive suppliers to meet cost reduction and on time shipment goals. As a result, reduced average packaging cost 30%, and product launch cycle time by 50%.• Manage schedule to ensure resource allocation is defined for critical launch dates.• Identify and implement processes and materials to reduce cost with regional distribution centers.• Work with sales staff to identify product needs, availability dates, and commitment capabilities. -
Order Operations ManagerMotorola Mobile Devices Jun 2002 - Jul 2006Chicago, Illinois, Us• Management of Retail Channel order processing, Reverse Logistics and Value Added team order processes.• Created and implemented program processes, and improvements to achieve metrics of over 99% on time for consumer orders, and 90% on time for Reverse Logistics/Value Added orders.• Established and implemented forecast for consumer orders, achieving a 94% forecast accuracy.• Managed budget and cost for department, reducing budget cost by 30% for the overall department -
Cellular Operations ManagerMotorola Mobile Devices Jun 2000 - Sep 2002Chicago, Illinois, Us• Responsible for 7 direct report supervisors, and 95 second level call center agents.• Supervised and directed Cellular Supervisors to coach and develop teams.• Drove initiatives and processes to improve overall call center performance and metrics, reducing average speed of answer from 7 minutes to 45 seconds.• Drove initiatives and processes to improve customer satisfaction and quality from 73% customer satisfaction to 92% customer satisfaction based on consumer survey top two box results.
Stacey Medina Skills
Frequently Asked Questions about Stacey Medina
What company does Stacey Medina work for?
Stacey Medina works for Ice Mobility
What is Stacey Medina's role at the current company?
Stacey Medina's current role is Director of Business Development and Services.
What is Stacey Medina's email address?
Stacey Medina's email address is st****@****tar.com
What is Stacey Medina's direct phone number?
Stacey Medina's direct phone number is +184752*****
What skills is Stacey Medina known for?
Stacey Medina has skills like Wireless, Cross Functional Team Leadership, Product Management, Product Lifecycle Management, Product Launch, Telecommunications, Mobile Devices, Mobile Communications, Product Marketing, Vendor Management, Six Sigma, Go To Market Strategy.
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